ExtremeWorks Managed Services ResponsePLUS - Extended Service, 1 Year, On-site Support (H34095)

Unlock peak performance and lasting peace of mind with Extreme Networks' ExtremeWorks Managed Services ResponsePLUS. This extended service is designed for organizations that depend on network uptime and rapid issue resolution. For a full year, you gain not just a service contract, but a robust, proactive support framework that blends on-site expertise, fast parts replacement, and a dual electronic/physical service approach. With 24x7 coverage, a four-hour response window, and advanced parts replacement, ResponsePLUS keeps your critical infrastructure operating at maximum efficiency so you can focus on critical business outcomes rather than downtime concerns.

• Around-the-clock coverage with rapid on-site response: The 24 x 7 x 4 Hour support model delivers continuous access to seasoned Extreme Networks engineers. When issues arise, you benefit from a guaranteed four-hour on-site response window for eligible incidents, minimizing downtime and accelerating restoration of service. This means fewer costly interruptions and more reliable network performance across your environment.
• Advance parts replacement for near-zero downtime: ResponsePLUS includes an advanced parts replacement service, ensuring that the right hardware components are shipped and ready to install ahead of time. This proactive approach reduces wait times and speeds recovery, helping you maintain service levels and avoid extended outages during hardware failures or upgrades.
• On-site service for maximum reliability: By bringing expert engineering directly to your location, Extreme Networks can diagnose and remediate complex issues quickly, verify correct configuration, and validate that your network is returning to optimal performance. On-site support improves reliability by enabling hands-on troubleshooting, real-world testing, and immediate adjustment of devices in their actual operating environment.
• 1-year duration for consistent results and long-term planning: A full year of coverage provides predictable budgeting and consistent service quality. With 12 months of access to expert guidance, you gain continuity in maintenance windows, proactive health checks, and timely upgrades that align with your network roadmap and security posture.
• Electronic and Physical service sub-type for comprehensive care: ResponsePLUS blends both electronic and physical service sub-types, ensuring you receive digital-only support when appropriate and hands-on hardware handling when required. This dual approach supports rapid issue triage, firmware and configuration guidance delivered electronically, and physical device replacement conducted on-site when necessary, delivering reliable outcomes with minimal disruption.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service Type: Extended Service (Managed Services) with on-site support
• Coverage Duration: 1 year
• Response Time: 4-hour on-site response (Advance Parts Replacement where applicable)
• Support Availability: 24 x 7
• Service Location: On-site
• Replacement Services: Exchange - Parts included
• Service Subtype: Electronic and Physical
• Targeted Outcomes: Faster incident resolution, minimized downtime, and maintained network performance

How to install ExtremeWorks ResponsePLUS

Activating ExtremeWorks ResponsePLUS is designed to be straightforward and business-friendly. Follow these steps to enroll and ensure you are positioned to receive rapid, high-quality support when you need it most:

• Confirm eligibility and qualify for the 1-year ResponsePLUS Extended Service via your Extreme Networks account or authorized reseller.
• Provide essential product identifiers (SKU/H34095 and any relevant hardware models) to match the service plan to your environment.
• Designate on-site service preferences and the primary site locations where coverage is required to optimize technician dispatch and travel times.
• Coordinate with your Extreme Networks account manager to schedule onboarding, including a review of current network topology, devices under coverage, and critical assets that must remain online during maintenance windows.
• Activate the service in theExtreme Networks partner portal or through your authorized sales channel, and confirm contact details for 24/7 support access.
• Prepare a service runbook for your IT staff that outlines escalation paths, critical contacts, and the expected sequence for incident reporting to enable seamless interaction with on-site engineers.
• Schedule a kickoff call with the regional support team to walk through response expectations, parts replacement procedures, and on-site visit SLAs to align on performance metrics.

Frequently asked questions

• Q: What exactly is included in ExtremeWorks ResponsePLUS Extended Service?

  A: ResponsePLUS is an extended service plan that provides 24x7 support with a four-hour on-site response, advanced parts replacement, and a combination of electronic and physical service. It covers a one-year period, focusing on reliable on-site troubleshooting, rapid hardware replacements, and ensured operational continuity for Extreme Networks devices and configurations.

• Q: How does advanced parts replacement work?

  A: When a hardware component failure is identified, the service includes shipment of replacement parts in advance of need where possible, enabling faster installation and minimizing downtime. This reduces the time spent waiting for parts and helps restore service quickly.

• Q: What does 24x7 support entail?

  A: Round-the-clock access to experienced Extreme Networks engineers who can assist with incident triage, configuration guidance, and escalation. You can reach support at any time, with a commitment to rapid response and resolution within the four-hour on-site window for eligible cases.

• Q: Is on-site service only for hardware issues, or does it cover software configurations too?

  A: On-site service covers a broad range of issues, including hardware faults, network configuration validation, performance tuning, and verification of device health and security settings. The aim is to restore full functionality and optimize system behavior in your live environment.

• Q: How do I enroll and activate the 1-year ResponsePLUS plan?

  A: Enrollment typically involves confirming eligibility, providing product identifiers (such as SKU H34095), selecting on-site locations, and coordinating with your account manager or reseller. Activation is completed through the Extreme Networks portal or your partner channel, after which support access and SLAs take effect.

• Q: Can the service be extended beyond 1 year?

  A: Extensions and renewals are available through your Extreme Networks account manager or authorized reseller. You can discuss continued coverage, updated SLAs, and any new hardware or software requirements to tailor the plan to your evolving environment.