ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) On-Site RONsite H34097

Experience uninterrupted performance with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS – Extended Service. This comprehensive 1-year program delivers around-the-clock support, rapid on-site intervention, and robust parts and exchange coverage to keep your network operating at peak efficiency. With 24x7x4-hour coverage and the convenience of on-site service, ResponsePLUS is designed to minimize downtime, maximize productivity, and provide predictable budgeting for IT operations. This Extended Service combines electronic and physical support, ensuring you have rapid access to certified experts, proactive maintenance options, and reliable problem resolution when you need it most.

• Round-the-clock coverage with rapid response: 24x7 support backed by a guaranteed 4-hour advance parts replacement, so critical issues are resolved quickly with minimal disruption to your business.
• On-site engineering and hands-on remediation: Experienced Extreme Networks professionals visit your site to diagnose, repair, and restore operations, providing a fast, tangible path to full service recovery.
• Inclusive parts and exchange services: Parts replacement and exchange are included to minimize downtime and maintain maximum device uptime across your critical infrastructure.
• Electronic and physical service subtype for reliability: A dual approach combines remote diagnostics and proactive physical service to deliver superior reliability and productivity gains.
• Long-term value with a 1-year duration: A full year of coverage enables sustainable performance improvements, predictable budgeting, and long-range planning for support and maintenance.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service onsite H34097

• SKU / Reference: H34097
• Service Type: Managed Services
• Service Sub-type: Electronic and Physical; On-site; Exchange; Parts
• Coverage: 24x7x4 Hour support
• Response Time (Parts): 4 Hour Advance Parts Replacement
• Duration: 1 Year
• On-site Availability: Yes

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service onsite H34097

Activating and onboarding this service is designed to be straightforward and efficient. Follow these steps to ensure a smooth deployment and rapid realization of value from ResponsePLUS:

• Step 1: Verify that your account has an active Extreme Networks contract for the ResponsePLUS Extended Service and confirm the H34097 SKU.
• Step 2: Initiate activation by contacting your Extreme Networks account representative or using the customer support portal to start the onboarding process.
• Step 3: Provide essential details about your environment, including locations, device models, serial numbers, and any specific access requirements for on-site technicians.
• Step 4: Schedule the on-site onboarding visit and establish the preferred escalation path, contact points, and expectations for 4-hour parts replacement timelines.
• Step 5: Activate service visibility in the customer portal and set up monitoring and ticketing preferences to track progress and maintain ongoing communication with the Extreme Networks team.

Frequently asked questions

• Q: What exactly is included in the ResponsePLUS Extended Service? A: It provides 24x7 support with a guaranteed 4-hour advance parts replacement, on-site service, exchange capabilities, and inclusive parts for a 1-year period to maximize reliability and productivity.
• Q: What does 4-hour advance parts replacement mean? A: If a hardware issue requires replacement parts, Extreme Networks commits to delivering the required parts within four hours of a service request to minimize downtime.
• Q: Is on-site support part of the service? A: Yes. On-site service is included to deliver rapid, hands-on problem resolution where remote support may not suffice.
• Q: How long does the service last? A: The Extended Service is valid for 1 year from activation, providing long-term coverage and consistency for your support needs.
• Q: Does the service cover both electronic and physical issues? A: Yes. The service encompasses electronic diagnostics and physical repair/maintenance, including exchange and parts replacement as needed.