Description
Enhance your network reliability and ensure uninterrupted service with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is meticulously designed to protect your investment through top-tier support and rapid response, providing you with peace of mind and the assurance that your network is in capable hands. With a comprehensive set of features, this service plan is tailored to meet the dynamic needs of modern enterprises.
- 24 x 7 x 4 Hour On-site Support: Enjoy round-the-clock technical assistance with a guaranteed on-site response time of just four hours, ensuring that your network remains operational without delays.
- Fast Parts Replacement: Experience the convenience of a parts replacement service that enhances operational efficiency, allowing you to maintain productivity with minimal disruption.
- Comprehensive Coverage: This service includes both electronic and physical protection, ensuring that all aspects of your network infrastructure are well covered and supported.
- Extended 1-Year Service Duration: With a full year of service, you can rest easy knowing that you have continuous support and resources at your disposal for the entire period.
- Increased Reliability and Efficiency: With a focus on usability and performance, the ResponsePLUS service significantly enhances your network reliability, providing dependable efficiency and quicker problem resolution.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Response Time: 4 Hours On-site Support
- Service Coverage: Electronic and Physical
- Parts Replacement: Included
How to Install
To utilize the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your Extreme Networks representative to purchase the service.
- Upon activation, you will receive a confirmation email with your service details.
- Ensure that your network setup is properly documented and accessible for the support team.
- In the event of a hardware failure, contact the support hotline for immediate assistance.
- Utilize the parts replacement service as guided by the support team to maintain operational efficiency.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes 24 x 7 support, on-site assistance within four hours, and parts replacement for both electronic and physical components.
- How does the parts replacement service work? If a component fails, contact support, and a replacement part will be shipped to you for installation, minimizing downtime.
- Is there a limit to the number of service requests I can make? There is no limit; however, excessive requests may be reviewed to ensure proper usage of the service.
- Can I renew the service after one year? Yes, you can renew the ExtremeWorks Managed Services ResponsePLUS annually to continue receiving support and protection.
- What should I do if I encounter issues outside of regular business hours? The service provides 24 x 7 support, so you can reach out for assistance at any time, day or night.
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