ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year)

Protect and optimize your Extreme Networks deployment with a 1-year extended service plan that delivers fast on-site support, guaranteed parts replacement, and predictable total cost of ownership. ResponsePLUS ensures your network remains available, secure, and efficient with expert engineering and proactive service delivery.

• 24 x 7 x 4 Hour On-site Response with Exchange Parts: Round-the-clock coverage, rapid escalation, and guaranteed replacement of critical components to minimize downtime and maintain service levels. This means you can count on timely engineering presence and faster recovery from outages, even during peak business hours or after-hours events, helping your operations stay online and productive.
• Electronic and Physical service for comprehensive maintenance: Combines remote diagnostics, proactive monitoring, software updates, and hands-on hardware service to keep your system operating at peak efficiency. With digital health visibility and on-site intervention, you get a holistic approach that reduces incident frequency and extends the life of your infrastructure.
• 4 Hour Advance Parts Replacement: Critical hardware parts are delivered within four hours of a fault being identified, enabling rapid restoration of service and higher reliability. This accelerated parts support minimizes mean time to repair (MTTR) and helps you maintain stringent uptime targets across your environment.
• One-year service duration: Provides a predictable, year-long operational plan that simplifies budgeting while delivering consistent performance and results across your environment. The extended term aligns with capital planning cycles and reduces unexpected maintenance costs, delivering long-term peace of mind.
• On-site service with exchange and parts features: Streamlined on-site support that includes easy parts exchanges, comprehensive coverage, and friction-free operation for busy IT teams. The service design emphasizes ease of use, rapid escalation, and minimal disruption to your daily workflows, so your staff can focus on strategic initiatives.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service ronsite H34103

Specifications are not provided in the input. For complete technical details, please consult the official product specification sheet or the Synnex EC data page using SKU H34103 to retrieve precise features, service levels, and compatibility information.

How to install ExtremeWorks Managed Services ResponsePLUS

• Verify eligibility: Confirm the product SKU H34103 and ensure your environment aligns with the ResponsePLUS service requirements (on-site support, 24x7 coverage, and 4-hour parts replacement).
• Schedule activation: Coordinate with your Extreme Networks account team to schedule the service activation date, on-site visit window, and any prerequisites.
• Provide site and asset details: Supply locations, device serial numbers, and a high-level topology to help the on-site engineer prepare.
• Activate service entitlement: Ensure the service contract is recorded in the Extreme Networks service portal and linked to the affected devices or customer account.
• Verify and validate: Post-activation, run health checks, confirm response times, and verify parts availability in the field; document and sign off on the service activation.

Frequently asked questions

• Q: What does ResponsePLUS Extended Service include? A: It provides on-site support, 24x7 monitoring, four-hour advance parts replacement, exchange parts, electronic and physical maintenance, and a one-year service period designed to keep Extreme Networks gear operating reliably with predictable costs.
• Q: How quickly will parts be replaced? A: The service guarantees a four-hour advance parts replacement window from fault report or recognition of an issue, with field engineers delivering and installing the required components to restore service quickly.
• Q: Is this service suitable for large deployments? A: Yes. ResponsePLUS is designed for environments that demand high availability and fast fault remediation across multiple devices and sites, with standardized processes and proactive maintenance.
• Q: How do I activate the service? A: Activation is handled through your Extreme Networks account team; you will review the service scope, confirm the site details, and schedule an on-site kickoff followed by ongoing support and reporting.
• Q: What is required to maintain the service over the term? A: Regular health checks, timely reporting of issues, and alignment with the on-site engineer's recommendations ensure continued performance; customers should keep asset inventories up to date in the service portal.