Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service

Designed for enterprise networks that rely on Extreme Networks infrastructure, ExtremeWorks Managed Services ResponsePLUS offers an extended service contract that keeps systems optimized with predictable costs and minimal downtime. This one-year program combines around-the-clock support with on-site coverage, exchange-ready parts, and a flexible combination of electronic and physical service options. It is built to protect your critical network assets, reduce operational risk, and streamline maintenance, so your IT teams can focus on delivering business value rather than firefighting outages. With 24x7 availability and a four-hour on-site response, ResponsePLUS ensures that time-to-resolution stays fast even during peak hours or after-hours events. The inclusion of advance parts replacement helps ensure you have the right hardware on hand when issues arise, enabling faster restoration and better uptime governance across your environment.

• 24x7 support with a guaranteed four-hour on-site response ensures rapid assistance for critical incidents, helping to minimize downtime and preserve network availability.
• On-site service with exchange and parts included reduces disruption by providing timely hardware swaps and replacements at your location.
• Electronic and Physical service sub-types offer flexible maintenance options that match your operational preferences and asset mix, simplifying ongoing support.
• Advance parts replacement delivers the right components when they are needed, accelerating repair times and improving productivity across the network stack.
• One-year coverage delivers predictable total cost of ownership (TCO) and sustained performance, enabling long-term budgeting and planning for your IT roadmap.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service

• Service duration: 1 Year
• Support coverage: 24 x 7 x 4 Hour on-site response
• On-site support: Included
• Parts and exchange: Exchange and Parts included
• Service sub-type: Electronic and Physical
• Part replacement: 4 Hour Advance Parts Replacement
• SKU / reference code: H34758
• Product family: ExtremeWorks Managed Services
• Manufacturer: Extreme Networks

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

Because ResponsePLUS is a managed services contract rather than a physical device, “installation” refers to onboarding and activating the service for your environment. The goal is to set up coverage, align service levels, and ensure your team can leverage the full capabilities of the ResponsePLUS program. Use these general steps to activate and optimize the service for your organization:

• Verify eligibility and complete the service purchase or renewal with your Extreme Networks account representative or through your approved procurement channel.
• Provide the service locations, contacts, and preferred on-site windows to enable scheduling of field resources and on-site visits.
• Confirm the scope of coverage, including which devices, sites, and environments are within the ResponsePLUS plan and confirm remote access and monitoring permissions.
• Establish escalation paths, contact channels, and notification preferences for incidents and routine maintenance events.
• Coordinate onboarding with Extreme Networks support, including an initial health check, policy alignment, and a test of response and escalation procedures to ensure readiness.

On activation, your account team will initiate proactive monitoring and maintenance routines consistent with the 24x7 service level. Expect a formal onboarding communication that outlines SLAs, response times, and the process for exchanging parts or scheduling on-site visits. While you don’t perform a traditional hardware installation, you will benefit from a streamlined activation process designed to minimize administrative overhead and accelerate the time to productive service delivery.

Frequently asked questions

• What does ResponsePLUS include? ResponsePLUS provides 24x7 support with a guaranteed four-hour on-site response, on-site exchange and parts, and a combination of electronic and physical service characteristics. It is a one-year engagement designed to deliver predictable costs and rapid restoration of service in the event of issues.
• How long is the service term? The program lasts for one year from activation, with renewal options available to extend coverage beyond the initial term.
• Is on-site support included? Yes. On-site support is a core component of ResponsePLUS, ensuring that technicians can physically address issues at your location when remote remediation is insufficient or impractical.
• Are parts replacement and exchanges included? Yes. The plan includes advance parts replacement and exchange services to minimize downtime and expedite repairs.
• What types of service are provided? The plan covers both electronic and physical service modalities, offering flexible maintenance that can adapt to your asset mix and operational needs.
• How does the 4-hour response time work? The 4-hour on-site response is the time window from issue detection or notification to the arrival of a technician on site, enabling rapid containment and recovery for critical incidents.
• Can I customize or extend the service? Yes. You can discuss renewal options or tailor service components to better fit your evolving environment and budgetary requirements.
• Who can activate the service? Activation is performed through your Extreme Networks account manager or an approved channel, with details captured for locations, contacts, and escalation procedures.