Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year) On-Site Support

Protect your Extreme Networks investment with an all-in-one, 12-month extended service that pairs proactive protection with rapid issue resolution. The ExtremeWorks Managed Services ResponsePLUS plan delivers 24 x 7 support with a guaranteed 4-hour on-site response, hardware exchange options, and comprehensive parts coverage to keep your network infrastructure resilient, available, and performing at peak levels. Designed for data centers, campus networks, and enterprise environments, this service ensures you have access to certified Extreme Networks professionals who understand your equipment inside and out. With electronic and physical protection included, ResponsePLUS minimizes downtime, reduces mean time to repair, and adds lasting value by extending your devices’ life cycle while maintaining service continuity across the most demanding networks.

• 24 x 7 coverage with 4-hour on-site response ensures rapid access to Extreme Networks engineers for critical incidents, minimizing downtime and preserving business productivity. This commitment means that regardless of the time or day, your network issues are addressed quickly by qualified specialists, reducing the impact on end users and operations.
• Advanced Parts Replacement provides a guaranteed 4-hour parts replacement window, designed to restore service quickly when a field component fails. By ensuring the right parts are available and delivered promptly, your network stays online, maintenance windows are minimized, and system performance remains consistent.
• On-site support by certified professionals means your network hardware gets hands-on attention from experienced Extreme Networks technicians at your location. On-site visits improve fault isolation, enable physical inspections, and accelerate complex repairs that may require direct access to equipment in your environment.
• Exchange and comprehensive parts program includes hardware exchange options and essential components as part of the service, reducing repair time and providing a streamlined path to restore critical devices without prolonged outages.
• One-year extended coverage for maximum productivity delivers predictable budgeting and ongoing protection over a full contract term. This extended service reduces unexpected maintenance costs and aligns with lifecycle planning for enterprise networks.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service On-site H34760

• SKU: H34760
• Service Type: ExtremeWorks Managed Services – ResponsePLUS (Extended Service)
• Contract Duration: 1 year
• On-site Coverage: 24 x 7 with 4-hour on-site response
• Support Model: On-site support, hardware exchange, and parts replacement
• Protection Scope: Electronic and physical protection of covered equipment
• Response Time: 4-hour advance parts replacement; rapid technician dispatch for on-site resolution
• What’s Included: Certified Extreme Networks engineers, on-site labor, parts provisioning, hardware exchange, and protection coverage for eligible devices

How to Install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

Enrolling in ResponsePLUS is straightforward and designed to minimize disruption while maximizing protection. Start by coordinating with your Extreme Networks account team to determine coverage needs and identify all devices, locations, and assets that will be included under the 1-year plan. Gather current asset data (model numbers, serials, locations, and site details) to enable accurate scoping and fast onboarding. Once enrollment is confirmed, a dedicated service administrator is assigned to your account to manage onboarding, set up escalation paths, and align monitoring preferences with your IT operations.

The onboarding process typically includes an asset inventory verification, warranty and support eligibility checks, and a review of your network diagrams and change-management practices. If on-site verification is required, a Field Engineer will schedule a visit to physically inspect equipment, verify connections, and document any environmental considerations that might affect service delivery. You will also define service levels, incident escalation procedures, and communication channels to ensure timely updates during incidents. After onboarding, you’ll benefit from streamlined incident handling, faster MTTR (mean time to repair), and a predictable cost model that covers labor, parts, and exchanges for eligible equipment during the contract term.

In-day-to-day operations, your staff can trigger requests through the designated Extreme Networks support contact points. For high-priority issues, expect rapid escalation to the on-site engineering team, with guaranteed parts delivery and, when necessary, hardware exchange to restore service quickly. The combination of on-site expertise, proactive parts provisioning, and comprehensive protection ensures your network stays available, secure, and performing at the level your business demands.

Frequently asked questions

• What is included in the ResponsePLUS 1-Year Extended Service? It provides 24x7 support with a guaranteed 4-hour on-site response, hardware exchange options, parts replacement, and electronic and physical protection for eligible devices over a 12-month term.
• What does 4-hour on-site response mean? If a issue requires on-site attention, Extreme Networks technicians will be dispatched to your location and aim to arrive within four hours to resolve or advance the repair.
• Is on-site service available for all locations? Coverage is based on the enrollment scope. Your account manager can confirm site availability, travel zones, and any location-based limitations during onboarding.
• How does parts replacement work under this plan? When a component failure is identified, a 4-hour parts replacement window is triggered, with the right parts pre-provisioned and delivered to minimize downtime.
• How do I start and what information is needed for onboarding? Work with your account manager to identify assets, locations, and service requirements. Provide asset lists (model, serial, site) and confirm escalation and communication preferences to complete onboarding.
• Can this service be combined with other Extreme Networks support options? Yes. ResponsePLUS complements other support programs and can be integrated into a broader service strategy to align with your IT governance and incident management processes.