Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) On-Site

Experience enterprise-grade protection and proactive care for your network with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This Extended Service delivers a comprehensive on-site support package designed to minimize downtime, accelerate issue resolution, and keep your critical infrastructure operating at peak performance. With 24/7 coverage paired with a four-hour on-site response, you receive immediate access to skilled technicians who understand Extreme Networks products and your unique environment. The one-year service term provides predictable budgeting, reducing surprise maintenance costs while maximizing uptime and productivity. Whether you’re safeguarding a campus, data center, or distributed branch network, ResponsePLUS is engineered to deliver rapid, reliable service when you need it most, so your team can stay focused on strategic initiatives rather than firefighting connectivity problems.

• 24 x 7 x 4 Hour On-Site Response ensures rapid attention to issues regardless of time or location, helping your business maintain continuous operation and minimizing costly downtime.
• Extended 1-Year Service Duration locks in a full year of support, providing long-term reliability and predictable budgeting for IT service investments.
• On-Site Service Location brings certified Extreme Networks professionals directly to your site, delivering hands-on troubleshooting, configuration verification, and rapid parts handling where it’s needed most for maximum productivity.
• Electronic and Physical Parts Exchange and replacement services cover both hardware components and essential electronics, ensuring compatible parts are supplied and installed quickly to restore normal operations.
• Advanced Parts Replacement with a 4-hour SLA minimizes downtime by prioritizing quick access to replacement components, reducing service disruption and accelerating resolution times.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service on-site H35601

• Service Model: On-site managed services with electronic and physical parts replacement, designed to support Extreme Networks devices and infrastructure across enterprise environments.
• Response Time: 24 x 7 support with a guaranteed 4-hour on-site response window to address faults, performance degradations, and configuration issues affecting core network operations.
• Service Duration: 1 year of extended service coverage, enabling dedicated, long-term maintenance and reliability for mission-critical networks.
• Service Sub-Type: Electronic and Physical—encompassing both hardware parts and electronic components to ensure comprehensive repair and replacement capabilities on-site.
• Parts Replacement: Advanced parts replacement to accelerate repair timelines, enabling quicker restoration of service and reduced time-to-resolution for network incidents.
• Coverage Scope: On-site exchanges and service activities designed to maximize reliability and productivity in protected environments such as campuses, data centers, and branch networks.

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

• Confirm Eligibility and Enrollment: Engage with Extreme Networks or your authorized reseller to verify that ResponsePLUS is the correct extended-service option for your device portfolio and to initiate enrollment for the H35601 package.
• Schedule On-Site Visit: Coordinate an installation or onboarding window with Extreme Networks’ service team so that on-site technicians can align with your network change windows, maintenance cycles, and busy operational periods.
• Prepare the Environment: Ensure access to critical network equipment, provide appropriate site clearance, and share any required credentials or documentation to facilitate smooth on-site work and parts replacement if needed.
• Communicate Incident Protocols: Define escalation paths, contact points, and notification preferences so technicians can quickly respond to faults or service requests and keep stakeholders informed throughout the process.
• Verify Resolution and Close Out: After service completion, confirm that issues are resolved, performance metrics return to baseline, and any changes are captured in your asset and maintenance records for future reference.

Frequently asked questions

• What is included in Extreme Networks ResponsePLUS Extended Service? This on-site, 1-year service provides 24 x 7 coverage with a four-hour on-site response, on-site exchanges, and both electronic and physical parts replacement to keep your network operating at peak efficiency.
• What types of incidents does the 4-hour on-site response cover? The SLA covers critical faults and performance degradation that disrupt essential network services, ensuring a technician arrives on-site promptly to diagnose, troubleshoot, and implement a fix or parts replacement as needed.
• Is this service suitable for all Extreme Networks devices? The description targets managed services for Extreme Networks environments and is designed to support a range of assets within that ecosystem; confirm compatibility with your specific models and configurations during enrollment.
• How does the one-year duration affect budgeting? A fixed 12-month term provides predictable, recurring expense planning, reducing the risk of unexpected maintenance costs while delivering ongoing access to expert support and rapid response capabilities.