ExtremeWorks Managed Services ResponsePLUS: 1-Year On-Site Extended Service

Protect your network investment and maximize uptime with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended on-site service delivers round-the-clock support tailored for mission-critical environments, combining 24/7 availability with a rapid 4-hour on-site response. It’s designed to minimize downtime, accelerate issue resolution, and ensure your elasticity in a fast-evolving IT landscape. With Exchange-enabled parts, electronic and physical protection, and a full year of coverage, you gain a predictable, reliable, and scalable support solution that keeps your systems running smoothly—so your team can stay focused on delivering value rather than chasing hardware issues. ResponsePLUS is built for organizations that demand continuity, proactive maintenance, and optimized performance across their Extreme Networks deployments.

• 24 x 7 coverage with a guaranteed 4-hour on-site response window, ensuring critical problems are addressed quickly and downtime is kept to a minimum.
• On-site service backed by certified Extreme Networks professionals who diagnose, repair, replace parts, and restore service in the fastest practical timeframe—often before operations are impacted.
• Exchange parts included as part of the service, enabling rapid hardware replacements and continued availability without waiting for backorders or remote fixes.
• Electronic and Physical protection provides a comprehensive layer of safeguarding for your assets, with secure handling, proactive maintenance guidance, and dependable incident response.
• 1-year service duration with advance parts replacement and proactive reliability features, delivering predictable budgeting, enhanced usability, and maximum productivity over the life of your deployment.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H35607
• Service Type: ResponsePLUS Extended Service
• Duration: 1 Year
• Coverage: 24x7 with 4-Hour On-Site Response
• Support Model: On-site visit, parts exchange, and electronic/physical protection
• Key Benefit: Maximizes uptime, reliability, and productivity through timely intervention and proactive protection

How to Install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

Activating this service is a straightforward process designed to get you covered quickly while ensuring the details align with your environment. Follow these steps to activate and deploy ResponsePLUS for your Extreme Networks deployment:

• Step 1: Verify eligibility and confirm purchase details for SKU H35607 within your Extreme Networks account, ensuring you have the correct contract and renewal dates.
• Step 2: Initiate activation through the Extreme Networks customer portal or engage your account manager to start the onboarding workflow. Provide essential details such as site locations, asset tags, and contact points.
• Step 3: Schedule the initial on-site coverage window with Extreme Networks field engineers. Coordinate with your IT operations team to minimize business disruption and align maintenance windows with peak usage times.
• Step 4: Prepare asset inventory and access requirements for technicians. Include serial numbers, model information, and any expected maintenance tasks so the on-site visit can proceed efficiently.
• Step 5: Confirm replacement parts availability and logistics. Establish a communication plan for incident reporting, escalation paths, and post-service verification to ensure full-risk remediation and documented outcomes.

Frequently asked questions

• Q: What exactly does ResponsePLUS Extended Service include? A: It provides 24x7 support with a guaranteed 4-hour on-site response, on-site engineering visits, exchange parts when needed, and electronic and physical protection for your Extreme Networks assets over a 1-year period.
• Q: How quickly can I expect on-site support after reporting an issue? A: The service guarantees a 4-hour on-site response time for eligible incidents, with field engineers dispatched to your site to diagnose, replace components if required, and restore service.
• Q: Are replacement parts included? A: Yes. The package includes exchange parts to minimize downtime and accelerate restoration of service, subject to parts availability and service terms.
• Q: What does “electronic and physical protection” cover? A: It encompasses safeguarding the hardware and related assets through secure handling, proactive monitoring guidance, and protective measures during maintenance and repair activities.
• Q: How long does the coverage last, and can I renew? A: Coverage lasts for 1 year from activation. Renewal options are available to extend support and maintain continuity of service for ongoing environments.
• Q: Is on-site support available for multiple sites or remote locations? A: Yes. The on-site component is designed to support multi-site deployments where engineers are dispatched to locations requiring hands-on repair, maintenance, or replacement tasks.
• Q: Can ResponsePLUS be combined with other Extreme Networks support offerings? A: Yes. ResponsePLUS is designed to complement other support services, allowing you to tailor a comprehensive coverage strategy that aligns with your IT objectives and budget.