Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite Service is the quintessential choice for businesses looking for dependable and proactive network management solutions. This service guarantees continuous monitoring and immediate response to potential network issues, enabling your organization to maintain optimal operational efficiency. With a comprehensive suite of benefits such as remote monitoring and advanced parts replacement, this service minimizes downtime and boosts overall network performance.

• Proactive Network Monitoring: Enjoy seamless remote network monitoring that actively detects and evaluates network events, ensuring fast identification of potential issues that could disrupt business operations.
• Incident and Problem Management: Benefit from a dedicated team of Network Operations Center (NOC) support engineers who analyze collected data to promptly restore normal service operations, ensuring your business stays on track.
• On-Site Support: Take advantage of next business day on-site support, which guarantees rapid solutions with the availability of experts exactly when you need them the most.
• Comprehensive Technical Support: Gain access to 24/7 telephone and web support from the Extreme Networks NOC, ensuring assistance is always at hand for any product-related questions or technical issues.
• Operational Software Updates: Keep your network running smoothly and efficiently with regular operational software updates and upgrades included in the service.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS Onsite service includes:

• 24/7 monitoring and support through the NOC
• Real-time access to network health and performance analytics via the Extreme Networks Managed Services Gateway
• Advanced parts replacement with on-site labor
• Scheduled review sessions with a designated managed services account manager
• Inventory database and standardized network reports for improved oversight

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS Onsite service is a simple process:

1. Contact your Extreme Networks representative to initiate the service agreement.
2. Provide necessary network configurations and device information to the NOC team.
3. Schedule the initial setup session, where a dedicated account manager will guide you through the process.
4. Ensure that all covered products are connected and accessible for monitoring.
5. Begin utilizing the Managed Services Gateway for real-time network insights and health status.

Frequently Asked Questions

What is included in the ExtremeWorks Managed Services ResponsePLUS Onsite service? This service includes continuous remote monitoring, incident management, on-site support, operational software updates, and access to NOC support, among other benefits.

How quickly can I expect on-site support after reporting an issue? The service guarantees next business day on-site support, allowing for quick resolution of any critical issues that may arise.

Can I access the Managed Services Gateway at any time? Yes, the Managed Services Gateway provides real-time access to network health, performance, and security metrics 24/7.

Is training provided for using the managed services? Yes, during the initial setup, your dedicated account manager will provide training on how to utilize the Managed Services Gateway effectively.

What kind of support is available if I have questions outside of normal business hours? The NOC team is available 24/7 to assist with any product-related queries or technical issues, ensuring you have continuous support.