Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite service is an exceptional solution designed for businesses seeking to enhance their network management and maintenance practices. This comprehensive service is focused on ensuring operational efficiency and network reliability through proactive monitoring, swift incident response, and dedicated on-site technical support. With its capability to minimize downtime and optimize productivity, the ExtremeWorks service is indispensable for maintaining a robust network infrastructure.

• Proactive Network Monitoring: Experience continuous remote monitoring of your network infrastructure to identify potential issues before they escalate, ensuring seamless operations and significantly reducing risks associated with network failures.
• Incident and Problem Management: Gain peace of mind with rapid response to incidents, allowing for quick resolution of network disruptions and minimizing the impact on business operations, ensuring that your workflows remain uninterrupted.
• Advanced Parts Replacement: Enjoy the convenience of next business day onsite parts replacement service, guaranteeing that your network components are swiftly restored to full functionality without any delays, which aids in maintaining overall productivity.
• Operational Software Updates: Keep your systems performing at their best with regular updates and upgrades to operational software, enhancing both performance and security, thus reducing vulnerabilities in your network.
• Dedicated Account Management: Benefit from personalized service through a designated managed services account manager who will oversee your service and provide scheduled reviews to discuss network health and performance, ensuring that your network needs are consistently met.

Technical Details of Product

The ExtremeWorks Managed Services ResponsePLUS includes:

• 24/7 access to the Extreme Networks Network Operations Center (NOC).
• Real-time insights into network health, performance, and security.
• Inventory database for comprehensive monitoring of devices and configurations.
• Standardized network reports for thorough assessment and planning.
• Technical support for both hardware and operational software.

How to Install

Installation of the ExtremeWorks Managed Services ResponsePLUS is streamlined for ease of use:

1. Contact your Extreme Networks representative to set up your service.
2. Provide any necessary information regarding your network environment and hardware.
3. Access the Extreme Networks Managed Services Gateway for initial setup of monitoring parameters.
4. Schedule your first review session with your designated account manager to discuss service expectations and goals.

Frequently Asked Questions

• What is included in the ResponsePLUS service? The ResponsePLUS service includes proactive monitoring, incident management, software updates, advanced parts replacement, and dedicated account management.
• How quickly does the parts replacement service work? Parts replacement is conducted next business day, ensuring minimal disruption to your operations.
• What kind of support can I expect after installation? You will have 24/7 access to our Network Operations Center for assistance with any product-related questions or issues.
• How often will I have review sessions with my account manager? Review sessions can be scheduled regularly, based on your preferences and requirements, to ensure proactive management of your network.
• Is there a minimum commitment period for this service? Details regarding commitment periods may vary; please check with your Extreme Networks representative for specific terms.