Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite Service, a premier solution designed to enhance your network's reliability and performance. This comprehensive managed service offering ensures that your network operates seamlessly, minimizing downtimes and maximizing efficiency. With proactive monitoring and a dedicated support team, we help your organization maintain optimal network health while addressing any potential issues before they impact your business.

Key Features and Benefits

• Proactive Network Monitoring: Experience continuous remote network monitoring that identifies critical situations and prevents potential disruptions before they escalate, ensuring your business stays online and productive.
• 24x7 Support Availability: Gain access to the Extreme Networks Network Operations Center (NOC) 24 hours a day, 365 days a year, providing you with the peace of mind knowing that help is just a phone call or click away, anytime you need it.
• Next Business Day Onsite Service: Enjoy the convenience of next business day advance parts replacement, guaranteeing timely responses and restoring service operations quickly to minimize downtime.
• Designated Managed Services Account Manager: Benefit from a dedicated account manager who oversees your services and schedules regular review sessions, ensuring your network's performance and security are always prioritized.
• Operational Software Updates: Stay up-to-date with the latest software enhancements and configurations that boost your network's performance, all managed efficiently by our technical support team.

Technical Details of the Product

• Service Type: ExtremeWorks Managed Services ResponsePLUS Onsite
• Access: 24/7 telephone and web access to NOC
• Next Business Day: Advance parts replacement service response time
• Account Management: Designated managed services account manager
• Included Services: Remote monitoring, incident management, software updates, and onsite labor for covered products

How to Install

To install the ExtremeWorks Managed Services, follow these simple steps:

1. Contact your Extreme Networks sales representative to discuss your specific requirements and select the appropriate service level.
2. Once your service is defined, an installation appointment will be scheduled.
3. The assigned managed services account manager will guide you through the setup process and assist with the initial configuration.
4. Access the Extreme Networks Managed Services Gateway to start monitoring your network health and performance.
5. Regularly engage with your account manager for ongoing support and to make proactive adjustments as needed.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident and problem management, operational software updates, advanced parts replacement, and 24/7 support from the Network Operations Center.
• How quickly can I expect service after reporting an issue? With our Next Business Day Onsite service, you can expect a prompt response for advance parts replacement, typically within one business day.
• Is there an additional cost for having a dedicated account manager? No, having a designated managed services account manager is included in your service package, ensuring personalized support and management of your network.
• Can I customize my service package? Yes, you can work with your account manager to customize your service package to meet your specific business needs, ensuring optimal network performance.
• What do I do if I require support outside of normal business hours? Our NOC is available 24/7, so you can report issues and receive support at any time, day or night, ensuring your network remains operational without interruption.