Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS Next Business Day Onsite service is an essential solution tailored to ensure your network remains reliable and efficient. This service package combines proactive monitoring with on-site support to keep your business operations smooth and uninterrupted. With a commitment to providing expert assistance 24/7 and rapid response times for critical issues, you can rest assured that your network is well-managed and supported.

• Proactive Monitoring and Incident Management: Benefit from continuous remote network monitoring and incident management, allowing for the identification and resolution of potential issues before they escalate.
• Advanced On-Site Support: Receive next business day on-site labor, ensuring that hardware failures or configuration issues are addressed immediately, minimizing downtime.
• Real-Time Network Insights: Access the Extreme Networks Managed Services Gateway for real-time insights into network health, performance, and security, along with a well-organized inventory database.
• Dedicated Account Management: Enjoy tailored support with a dedicated managed services account manager who will conduct regular review sessions to discuss network performance and areas for improvement.
• 24/7 NOC Access: Leverage around-the-clock telephone and web access to the Extreme Networks Network Operations Center (NOC), ensuring you have expert support whenever necessary.

Technical Details of Product

• Service Type: Managed Services
• Support Model: Next Business Day Onsite
• Monitoring: Continuous remote monitoring and incident management
• Access: 24/7 access to NOC support
• Features: Operational software updates, advanced parts replacement, configuration management

How to Install

To initiate the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:

1. Contact your Extreme Networks representative to discuss service options and select a package that aligns with your needs.
2. Provide necessary details about your network and current infrastructure to ensure a seamless onboarding process.
3. Schedule an initial assessment with your designated managed services account manager to review your current network status.
4. Upon completion of the assessment, the managed services team will commence the implementation of continuous monitoring and support services.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service encompasses proactive remote monitoring, incident management, on-site support, operational software updates, and access to the Extreme Networks Managed Services Gateway.
• How quickly can I expect on-site support? The service guarantees next business day on-site support for urgent matters, including parts replacement.
• Can I access support outside of business hours? Yes, customers enjoy 24/7 access to the Extreme Networks Network Operations Center for assistance at any time.
• Is there a dedicated contact for my network services? Absolutely, a dedicated managed services account manager will be assigned to you for personalized and responsive support.
• What happens if there's a hardware failure? In the event of a hardware failure, the service ensures advanced parts replacement and on-site labor will be deployed swiftly to resolve the issue.