Extreme Networks ExtremeWorks MonitoringPLUS - Onsite - Service

Introducing the Extreme Networks ExtremeWorks MonitoringPLUS - Onsite - Service, a comprehensive solution tailored for organizations seeking reliable network management and support. This service ensures your network operates at peak efficiency, backed by expert monitoring and rapid on-site assistance whenever it's required. With Extreme Networks' dedication to providing top-notch operational support, you can focus on your core tasks while leaving the complexities of network management to the experts.

Key Features of Extreme Networks ExtremeWorks MonitoringPLUS - Onsite - Service

• Continuous Remote Network Monitoring: Enjoy 24/7 monitoring of your network and devices, ensuring any issues are promptly identified and addressed, thus minimizing downtime.
• Technical Support: Access to technical support is just a phone call or web inquiry away. With Extreme Networks' Network Control Center available 24x7, assistance is always at hand for troubleshooting and product-related questions.
• Operational Software Updates and Upgrades: Benefit from regular software updates and upgrades which keep your network secure and efficient, enhancing overall performance.
• Advanced Parts Replacement: With on-site labor for covered products, you can count on quick replacements for any faulty parts, significantly reducing system downtime and maintaining continuity in operations.
• Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway for instant insights into network health, performance, security issues, and more, allowing for proactive management of your network.

Technical Details of Extreme Networks ExtremeWorks MonitoringPLUS - Onsite - Service

This service includes:

• Remote monitoring of network and device events
• Alarm notification process for immediate action
• Inventory database for efficient asset management
• Standardized network reports for performance evaluation
• 4-hour replacement response time within 100 miles

How to Install Extreme Networks ExtremeWorks MonitoringPLUS - Onsite - Service

To get started with Extreme Networks ExtremeWorks MonitoringPLUS - Onsite - Service:

1. Contact an Extreme Networks representative to discuss your organization's needs and select the appropriate service level.
2. After purchasing, you will receive onboarding instructions, including necessary configurations for your network.
3. Follow the provided guidelines to set up the Managed Services Gateway for real-time monitoring.
4. Ensure your team is familiar with the support access methods (phone and web) to utilize the service effectively.

Enjoy peace of mind knowing that expert support is just a click or call away, ready to assist whenever needed.

Frequently Asked Questions

• What is ExtremeWorks MonitoringPLUS - Onsite - Service? This is a managed services offering from Extreme Networks that provides continuous remote monitoring, technical support, software updates, parts replacement, and on-site labor for covered products.
• How does the 24x7 support work? Customers can reach the Extreme Networks Network Control Center 24 hours a day, 365 days a year, through both telephone and online platforms.
• What is included in the advanced parts replacement service? The service includes on-site labor to replace any faulty parts, ensuring that your network remains operational with minimal downtime.
• Is there a response time for parts replacement? Yes, there is a guaranteed 4-hour replacement response time for parts within 100 miles, ensuring quick resolution of hardware issues.
• Can I customize my service level? Absolutely! You can discuss your specific needs with an Extreme Networks representative, who will help tailor the service to best suit your organization's requirements.