Extreme Networks ExtremeWorks NBD Advanced Hardware Replacement - Extended Service - 1 Year

This Extreme Networks ExtremeWorks NBD Advanced Hardware Replacement is designed to keep your network humming with speed, reliability, and expert support. Engineered for mission-critical environments, this extended service delivers Next Business Day (NBD) hardware parts, 24x7 access to the Global Technical Assistance Center (GTAC), and ongoing update and upgrade support to ensure your Extreme Networks devices stay current and perform at peak efficiency. With a one-year service window, you gain predictable costs, accelerated issue resolution, and peace of mind that your infrastructure is guarded against downtime. Whether you operate in data centers, enterprise campuses, or edge deployments, this offering enhances lifecycle value by delivering rapid parts replacement, streamlined service delivery, and enhanced visibility into maintenance and upgrades.

• Rapid parts replacement with NBD delivery: On diagnosed failures, receive replacement parts the next business day to minimize downtime and keep critical services online. This fast-response capability is central to preserving uptime and meeting demanding service level expectations.
• 24x7 GTAC support for uninterrupted guidance: Access Extreme Networks Global Technical Assistance Center around the clock, 365 days a year, by phone or through web channels to report issues, obtain expert guidance, and get help with hardware and operational software concerns.
• Comprehensive coverage and updates included: The Advanced Hardware Replacement program covers the Defined Covered Products and includes new releases, updates, and upgrade support to maintain compatibility and performance with evolving firmware and hardware ecosystems.
• One-year service for predictable budgeting: A clear, 12-month duration helps organizations forecast maintenance costs, align procurement cycles, and safeguard against unplanned capital expenditures while maximizing the value of their Extreme Networks investments.
• Efficient service management and ease of tracking: The electronic service subtype simplifies categorization and tracking of issues, enabling faster case handling, better orchestration with internal processes, and improved reliability across the maintenance lifecycle.

Technical Details of ExtremeWorks NBD Advanced Hardware Replacement

SKU: H34078

Service Type: Advanced Hardware Replacement with Next Business Day (NBD) parts delivery

Service Duration: 1 Year

Coverage: Covers the Defined Covered Products as per the Extreme Networks service terms

Response Time: Next Business Day parts arrival for diagnosed failures, subject to service terms and conditions

Global Support: 24x7 access to Extreme Networks Global Technical Assistance Center (GTAC) for problem reporting and product-related assistance

Part Replacement: Advance replacement parts delivered to minimize downtime and sustain network performance

Updates/Upgrades: Includes new releases, updates, and upgrade support to ensure current hardware and firmware compatibility

Electronic Service Sub-Type: Electronic classification to streamline service tracking and issue resolution

How to install ExtremeWorks NBD Advanced Hardware Replacement

• Confirm eligibility and activate the service on the target Extreme Networks hardware by confirming the SKU (H34078) and device details with your account administrator.
• When a failure is diagnosed, contact GTAC (available 24x7) to open a service ticket and provide the device serial number, model, location, and a concise description of the issue.
• GTAC will validate coverage, scheduling, and next-business-day parts delivery rights, then authorize the replacement part and arrange shipment to your site or depot as defined by the service terms.
• Receive the replacement part and perform the standard hardware replacement procedure following your organization’s maintenance guidelines, including proper ESD practices and safety precautions. Ensure the failed component is power-down safely before removal.
• Power up the device, verify basic functionality, and run initial tests to confirm the system recognizes the replacement part. Log the completion with GTAC and close the service ticket once validated.

Frequently asked questions

• Q: What does ExtremeWorks NBD Advanced Hardware Replacement include? A: It provides Next Business Day parts delivery for diagnosed hardware failures, 24x7 GTAC support, and updates/upgrades for the defined Covered Products over a 1-year period, with electronic service sub-type tracking to streamline issue management.
• Q: How long does the service last? A: The Extended Service is valid for 1 year from the purchase date, offering ongoing support and rapid parts replacement throughout the term.
• Q: What happens if a part is not available for next-day delivery? A: GTAC will coordinate the best available escalation path under the terms of the service, which may include alternative parts, interim workarounds, or extended timelines as defined in the service agreement.
• Q: Is there 24x7 access to GTAC? A: Yes—Customers receive 24x7 telephone and web access to the Global Technical Assistance Center for problem reporting and assistance related to Extreme Networks hardware and related software.
• Q: Do I need to use specific installation procedures? A: Replacement procedures should follow your organization's standard hardware maintenance practices and any Extreme Networks guidelines provided by GTAC during the service engagement. Proper handling, safety, and testing are recommended before returning to normal operation.
• Q: How are updates and upgrades handled? A: The service includes updates and upgrades for the covered hardware to maintain compatibility with current software and firmware ecosystems, ensuring reliable performance and extended hardware life within the support terms.