Extreme Networks ExtremeWorks On-Site Extended Service - 1 Year (Onsite H32103)

In today’s fast-paced IT environment, uptime is non-negotiable. The Extreme Networks ExtremeWorks On-Site Extended Service delivers uncompromising on-site support designed to keep your network hardware running smoothly, with fast response, expert hands-on repair, and continuous access to industry-leading technical resources. This 1-year service package provides on-site labor, replacement parts when needed, and 24x7 access to the Global Technical Assistance Center (GTAC) to help you resolve issues quickly, minimize downtime, and maintain peak network performance. Whether you’re deploying mission-critical infrastructure or supporting a dynamic data center, ExtremeWorks On-Site Extended Service gives you the peace of mind to focus on what matters—your business.

• 4-hour on-site response for parts and labor. Rapid arrival and hands-on repair to minimize downtime and keep critical services online.
• On-site field technician with parts replacement. If a hardware failure occurs, a qualified technician comes to your location to diagnose, repair, or replace the defective part on-site, reducing transport delays and return-to-service time.
• 1-year coverage. Durable, long-term support designed to align with equipment lifecycles and maintenance schedules, delivering predictable productivity gains.
• 24x7 GTAC access. Around-the-clock telephone and web-based support for problem reporting, guidance, and expert assistance from Extreme Networks professionals.
• Comprehensive service scope. Includes diagnosis, repair or replacement of parts, and hands-on labor to restore functionality for Covered Products as defined by the service terms.

Technical Details of Extreme Networks ExtremeWorks On-Site Extended Service - 1 Year - Onsite H32103

• Service Type: On-site hardware support with on-site labor and advanced parts replacement to restore service quickly after a failure.
• Coverage Scope: Applies to Covered Products as defined in the Extreme Networks service policy for On-site offerings.
• Response Time: 4 hours for parts and labor after failure diagnosis and service activation.
• Service Duration: 1 year from the date of purchase or activation, providing ongoing protection and support.
• Delivery Model: On-site technician arrival, comprehensive diagnosis, part replacement if needed, and hands-on repair, followed by post-service confirmation of restored operation.
• Support Access: 24x7 Global Technical Assistance Center (GTAC) access for problem reporting, guidance, and escalation as required.
• Parts and Labor: Includes both the required replacement parts and labor performed on-site by qualified Extreme Networks technicians.
• Benefits: Maximizes uptime, minimizes field travel, reduces mean time to repair (MTTR), and provides a predictable maintenance experience with proactive support options.
• Geographic Coverage: Global Reach through GTAC and Extreme Networks field-service network to support international deployments and multi-site environments.

How to Install Extreme Networks ExtremeWorks On-Site Extended Service - 1 Year

• Activate the service: Ensure the On-site Extended Service is registered to the correct Extreme Networks account and associated with the designated devices (including the Onsite H32103 reference).
• Identify Covered Products: Confirm which hardware units are included under the “Covered Products” definition for this service, and verify serial numbers or SKUs as needed for accurate coverage mapping.
• Provide location and access details: Share the installation site address, preferred time windows, and any access considerations (dock locations, security clearances, or on-site safety requirements) to enable timely technician deployment.
• Schedule the initial visit: Coordinate with Extreme Networks’ GTAC or your account representative to arrange the first on-site visit, ensuring alignment with business priorities and maintenance windows.
• Prepare devices for service: Have the covered equipment powered and accessible, and gather any relevant service history, logs, or recent incidents to streamline diagnosis and fast-track resolution.
• Post-service verification: After the technician completes service, verify service restoration, run basic checks, and confirm business continuity. Record any follow-up actions required for ongoing maintenance.

Frequently asked questions

• What does ExtremeWorks On-Site Extended Service include? This 1-year program covers on-site labor and replacement parts for identified hardware failures on Covered Products, with a 4-hour on-site response time, and 24x7 GTAC access for technical support and guidance. It emphasizes hands-on repair at the customer site and minimizes downtime through rapid field intervention.
• Which devices are considered Covered Products? Covered Products are defined in the Extreme Networks service terms for this offering. Confirm eligibility with your account manager or GTAC to ensure your specific hardware is included in the service scope.
• What is the on-site response time? The standard response time is 4 hours for on-site parts and labor after service activation and diagnosis. Actual times can vary by geographic location and service level selected, but the goal is rapid restoration of service.
• Is remote support available? Yes. In addition to on-site labor, you have 24x7 access to GTAC for remote assistance, problem reporting, guidance, and escalation as needed, which complements on-site interventions.
• How long does the service last, and can I extend it? The service lasts for 1 year from purchase/activation. Extensions and renewal options are available through Extreme Networks to maintain continuous coverage aligned with your network lifecycle.
• How does on-site hardware repair work? When a problem is diagnosed, an on-site field technician arrives with the necessary parts to replace failed components or perform repairs, followed by validation to ensure full functionality and return to service.