Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks OnSite Extended Service, a superior support solution tailored to ensure the optimal performance of your Extreme Networks products. With this service, you can rest easy knowing that your network’s reliability is safeguarded by on-site assistance, round-the-clock technical support, and rapid response times. This comprehensive service not only protects your investments but also minimizes downtime, enabling your operations to run smoothly and efficiently.

• Comprehensive On-Site Support: Benefit from on-site assistance provided by skilled technicians who arrive quickly to diagnose and resolve issues, ensuring that your network operates at peak performance.
• 24/7 Technical Assistance: Gain access to Extreme Networks Global Technical Assistance Center (GTAC) around-the-clock, 365 days a year, for any product-related inquiries or issues you may face.
• Next Business Day Response: Enjoy peace of mind with our Next Business Day (NBD) parts and labor service response time, ensuring any necessary repairs are carried out swiftly to minimize disruption.
• Extended Service Duration: With a service duration of one year, you can rely on consistent, high-quality support that keeps your network running smoothly and maximizes productivity.
• Parts and Labor Coverage: The service includes both parts replacement and on-site labor, providing a complete maintenance solution that simplifies your operational processes and enhances usability.

Technical Details of Product

• Service Type: On-Site Extended Service
• Service Duration: 1 Year
• Response Time: Next Business Day
• Support Hours: 24/7/365
• Coverage: Technical support, updates/upgrades, advanced parts replacement
• Provided By: Extreme Networks GTAC

How to Install

To activate your Extreme Networks ExtremeWorks OnSite Extended Service:

1. Purchase the service through an authorized Extreme Networks partner or online.
2. After purchase, you will receive confirmation and further instructions via email.
3. Register your service by following the provided instructions to ensure your coverage is active.
4. For immediate support, contact GTAC using the provided phone number or access the service portal online.
5. In case of a technical issue, a technician will be dispatched according to your service level agreement.

Frequently Asked Questions

• Q: What does the On-Site Service cover?
  A: The On-Site Service covers technical support, updates, upgrades, and advanced parts replacement with on-site labor based on the service level purchased.
• Q: How quickly can I expect assistance?
  A: With the Next Business Day response time, you can expect a technician to arrive as soon as possible following the diagnosis of a reported failure.
• Q: Is the 24/7 support really available year-round?
  A: Yes, the Extreme Networks Global Technical Assistance Center is accessible 24 hours a day, 365 days a year for any support-related needs.
• Q: What should I do if I encounter a problem?
  A: You can report issues through the GTAC hotline or the online service portal. Our support team will guide you through troubleshooting or arrange for on-site assistance if needed.
• Q: Can I renew this service after one year?
  A: Yes, you can renew your ExtremeWorks OnSite Extended Service annually to ensure continued support and coverage for your Extreme Networks products.