Description
Experience unparalleled support and peace of mind with the Extreme Networks ExtremeWorks OnSite Extended Service. This comprehensive service offering ensures that your network remains operational and efficient, providing essential technical support, upgrades, and advanced parts replacement right when you need it. Tailored to the specific needs of your organization, this service is a must-have for any business relying on Extreme Networks products.
- Comprehensive On-Site Support: Benefit from on-site labor and technical support for covered products, ensuring that issues are resolved quickly and efficiently by experienced technicians.
- 24/7 Global Technical Assistance: Enjoy round-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC) through telephone and web services, available 365 days a year.
- Next Business Day Service: Experience minimal downtime with next business day parts and labor response time, allowing for rapid recovery and continuity of operations.
- Extended Service Duration: With a full year of service, you can depend on consistent performance and support, ensuring your network investments are protected over time.
- Peace of Mind: Rely on the assurance that comes with dedicated phone support and on-site expertise, providing you with the confidence to focus on your core business activities.
Technical Details of the Product
- Service Type: On-Site Technical Support
- Service Duration: 1 Year
- Support Level: 24/7 Availability
- Response Time: Next Business Day Parts and Labor
- Access: Global Technical Assistance Center (GTAC) services
How to Install
Getting started with the Extreme Networks ExtremeWorks OnSite Extended Service is straightforward:
- Purchase the service online or through your Extreme Networks representative.
- Upon purchase, you will receive a confirmation and account details regarding your service.
- Ensure that your covered products are properly registered with your Extreme Networks account.
- For immediate assistance, contact GTAC through the provided phone or web portal with any technical issues.
- Schedule on-site support with a technician if required by following the instructions given during your initial contact with GTAC.
Frequently Asked Questions
- What is included in the Extreme Networks ExtremeWorks OnSite Extended Service? This service includes technical support, replacement parts, on-site labor, and access to the GTAC 24/7.
- How quickly can I expect a technician to arrive on-site? With the Next Business Day service level, you can typically expect a technician to arrive within one business day after diagnosis of the reported issue.
- Can I reach GTAC at any time? Yes, GTAC is available 24 hours a day, 7 days a week, ensuring you have access to support whenever you need it.
- Is the service available for all Extreme Networks products? The service is applicable to specific covered products as defined in your service agreement. Please check with your representative for details.
- What happens if I encounter a problem outside of business hours? With the 24/7 GTAC access, you can report issues and receive assistance at any time, even outside of regular business hours.
Customer reviews
Showing - Of Reviews