Description
The Extreme Networks ExtremeWorks OnSite - Extended Service is your go-to solution for unparalleled technical support and peace of mind for your networking infrastructure. Designed specifically for businesses that depend on Extreme Networks products, this service ensures that you receive quick response times, comprehensive assistance, and minimal downtime. With an unwavering commitment to customer satisfaction and operational excellence, the ExtremeWorks OnSite service is not just an investment—it's a necessity for effective network management.
Key Features of Extreme Networks ExtremeWorks OnSite - Extended Service
- Comprehensive On-Site Support: The ExtremeWorks OnSite service guarantees on-site technical assistance tailored to address any issues with your Extreme Networks products. This means you can count on swift resolutions to problems, ensuring minimal downtime and maximum operational continuity.
- 24/7 Global Technical Assistance: Enjoy round-the-clock support through the Extreme Networks Global Technical Assistance Center (GTAC). Whether it's a simple query or a complex issue, help is available 24 hours a day, 365 days a year, just a phone call or click away.
- Next Business Day Response: This service includes Next Business Day (NBD) parts and labor response times, providing you with the reliability you need to keep your operations running smoothly without interruptions.
- Extended Service Duration: With a full year of service included, you can rest easy knowing you have professional support at your fingertips for an entire year, significantly enhancing the efficiency and reliability of your networking solutions.
- Parts and Labor Coverage: The ExtremeWorks OnSite service covers both parts replacement and labor costs. This mitigates any unexpected expenses related to equipment failures, allowing you to focus on your core business activities without financial worries.
Technical Details of Extreme Networks ExtremeWorks OnSite - Extended Service
- Service Type: On-Site Extended Service
- Service Duration: 1 Year
- Response Time: Next Business Day (NBD)
- Support Level: 24x7 Access to GTAC
- Offerings: Technical support, update/upgrade support, advanced parts replacement with on-site labor
How to Install the Service
Installing and activating the Extreme Networks ExtremeWorks OnSite service is a straightforward process:
- Purchase the ExtremeWorks OnSite - Extended Service package through an authorized reseller or directly from Extreme Networks.
- Upon completion of your purchase, you will receive a confirmation along with instructions on how to access your service.
- Register your product and service online via the Extreme Networks portal using the details provided in your confirmation.
- Ensure your contact information is up-to-date to guarantee prompt service and support.
- In case of hardware failure, contact GTAC through the designated support channels and arrange for on-site assistance.
Frequently Asked Questions
What is included in the Extreme Networks ExtremeWorks OnSite service?
The service includes on-site technical support, parts replacement, Next Business Day labor response, and 24/7 access to the Global Technical Assistance Center.
How do I report a problem?
Problems can be reported by contacting the GTAC via phone or through the online support portal. Make sure to have your service details on hand for a faster resolution.
What happens if a part needs replacement?
If a part requires replacement, the service covers the part and the arrival of an on-site technician according to the specified response time.
Is there a limit to the number of support calls I can make?
No, you can reach out to GTAC as many times as necessary throughout the year. Your support is unlimited under the terms of the service agreement.
Can I renew my service after one year?
Yes, you have the option to renew your ExtremeWorks OnSite service at the end of the one-year period, ensuring you continue to receive uninterrupted support for your networking needs.
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