Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service

Experience the ultimate peace of mind with the Extreme Networks ExtremeWorks OnSite - Extended Service. This extensive one-year service plan is designed to provide you with unparalleled technical support and reliable service, ensuring your network operates at peak performance. Whether you're dealing with a minor hiccup or a significant network challenge, our dedicated team is always ready to assist you, minimizing downtime and optimizing your network efficiency.

• Comprehensive On-Site Support: Gain immediate access to expert technicians who are equipped to resolve any issues on-site, ensuring minimal disruption to your operations.
• Rapid Response Time: Enjoy Next Business Day parts and labor service response, designed to meet your urgent needs promptly and efficiently.
• 24/7 Global Technical Assistance: Benefit from round-the-clock access to Extreme Networks Global Technical Assistance Center (GTAC) for reporting problems and receiving expert help, any time of day or night.
• Cost-Effective Parts and Labor Service: Reduce inventory costs and enhance reliability with our efficient parts and labor service characteristics, allowing you to focus on what matters most—your business.
• Guaranteed Coverage for 1 Year: Secure your systems with a full year of service coverage, ensuring maximum efficiency and reliable performance throughout the duration.

Technical Details

• Service Type: On-Site Support
• Duration: 1 Year
• Response Time: Next Business Day for Parts and Labor
• Technical Support Availability: 24/7
• Includes: On-site labor, advanced parts replacement, and technical assistance

How to Install

To activate your Extreme Networks ExtremeWorks OnSite service, simply follow these steps:

1. Purchase the ExtremeWorks OnSite - Extended Service from an authorized distributor.
2. Upon purchase, you will receive a confirmation email with your service details.
3. For immediate support, contact the GTAC number provided in your confirmation email to report any issues or request assistance.
4. In case of hardware failure, inform the GTAC of the issue, and they will initiate the process for on-site technician service and parts replacement.

Frequently Asked Questions

1. What is included in the ExtremeWorks OnSite - Extended Service? The service includes on-site technical support, advanced parts replacement, and 24/7 access to the Global Technical Assistance Center (GTAC).
2. How quickly can I expect a technician to arrive on-site? With the Next Business Day response time, you can expect a technician to arrive at your location within one business day of reporting an issue.
3. Is there a limit to the number of service calls I can make? There is no predetermined limit on service calls; however, the coverage is subject to the conditions defined in the service agreement.
4. What if I experience issues outside of business hours? Our GTAC is available 24/7, allowing you to report problems and receive assistance at any time, ensuring continuous support for your network needs.
5. Can I renew my service after one year? Yes, you can renew your ExtremeWorks OnSite service plan before the current plan expires to maintain continuous support and coverage.