Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year is an essential support solution designed for organizations utilizing Extreme Networks products. This comprehensive service ensures that your networking hardware and software function without disruptions, providing you with the peace of mind needed to focus on your core business activities. With expert assistance and guaranteed response times, this service is tailored to meet the demands of modern businesses.

• Comprehensive Technical Support: Enjoy 24/7 access to the Global Technical Assistance Center (GTAC), where you can report issues, ask product-related questions, and receive expert help anytime.
• On-Site Labor Availability: The service includes on-site field technician support, ensuring that your technical issues are resolved promptly and efficiently, minimizing downtime.
• Next Business Day Parts Replacement: Experience minimal interruption with guaranteed next business day delivery for replacement parts, keeping your systems operational.
• Minimized Inventory Costs: Reduce your inventory costs as parts and labor are included, providing maximum dependability and efficiency in your networking operations.
• One-Year Service Duration: Benefit from a full year of reliable service and support, allowing you to prioritize your business activities while we manage your networking needs.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: Next Business Day for parts and labor
• Support Availability: 24/7 access to GTAC
• Service Coverage: Technical support, updates, upgrades, and advanced parts replacement

How to Install

To activate your Extreme Networks ExtremeWorks OnSite service, follow these simple steps:

1. Purchase the ExtremeWorks OnSite service from an authorized distributor or directly from Extreme Networks.
2. Upon purchase, you will receive a confirmation email detailing your service.
3. Register your service by following the instructions in the confirmation email to ensure activation.
4. Once registered, access GTAC support via phone or web for immediate assistance.
5. In the event of equipment failure, contact GTAC to report the issue, and a technician will be dispatched according to your service level agreement.

Frequently Asked Questions

• What does the ExtremeWorks OnSite service cover? The service encompasses technical support, updates, upgrades, and advanced parts replacement with on-site labor for your Extreme Networks products.
• How can I contact GTAC for support? You can reach GTAC via phone or through their web portal, which is available 24/7 for all your technical support needs.
• What is the response time for on-site technician support? The response time for on-site technician support is next business day, ensuring timely resolution of your technical issues.
• Is there a warranty on the replacement parts? Yes, all replacement parts provided under the service come with a warranty as specified by Extreme Networks.
• Can I extend my service after the one-year period? Yes, you have the option to renew or extend your ExtremeWorks OnSite service once the initial one-year period is complete.