Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service

Experience unparalleled support for your network infrastructure with the Extreme Networks ExtremeWorks OnSite - Extended Service. This comprehensive support solution is designed specifically for businesses utilizing Extreme Networks products, ensuring a seamless operational experience while safeguarding your investment. Our 1-year service plan offers exceptional technical assistance, vital updates, and parts replacement, all aimed at minimizing downtime and maximizing your operational efficiency.

• Comprehensive On-Site Support: Enjoy thorough technical support and hands-on assistance for all covered products. The Extreme Networks On-site Services guarantee quick resolutions to any technical issues that may arise, ensuring your network runs smoothly.
• Rapid Response Time: Depending on the service level purchased, you can expect a qualified on-site field technician to arrive promptly, minimizing disruption and downtime for your operations.
• Global Technical Assistance: Gain access to Extreme Networks' 24/7 Global Technical Assistance Center (GTAC) for immediate support, problem reporting, and inquiries about your products. Assistance is just a call or click away!
• Next Business Day Parts and Labor: Enjoy peace of mind with our Next Business Day service response, ensuring prompt parts replacement and labor support to keep your systems operational without delay.
• 1 Year of Dependable Service: This extended service plan spans one full year, providing consistent support and assurance that your network equipment is in expert hands, enhancing reliability across your organization.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: Next Business Day for parts and labor
• Support Availability: 24 hours a day, 365 days a year
• Access to Support: Telephone and web access to GTAC
• Coverage: Applicable to defined Covered Products

How to Install

Installing the Extreme Networks ExtremeWorks OnSite - Extended Service is straightforward. Simply follow these steps:

• Purchase the service plan that best suits your needs.
• Register your product with Extreme Networks through their online portal or by contacting customer service.
• Keep your contact information updated with Extreme Networks to ensure timely support and service notifications.
• In the event of a technical issue, reach out to GTAC using the provided contact details to initiate service.
• A technician will be dispatched to your location based on the defined service level and response time you selected during purchase.

Frequently Asked Questions

• What is included in the Extreme Networks ExtremeWorks OnSite - Extended Service? The service includes technical support, parts replacement, on-site technician visits, and access to the Global Technical Assistance Center.
• How quickly can I expect a technician to arrive? Response times vary based on the service level purchased. Typically, a technician will arrive the next business day for parts and labor support.
• Can I contact GTAC at any time? Yes, GTAC is available 24 hours a day, every day of the year, providing round-the-clock support for your Extreme Networks products.
• What should I do if I encounter an issue with my product? Contact GTAC immediately to report the problem. They will guide you through the troubleshooting process and arrange for on-site support if necessary.
• Is the service transferable if I sell my equipment? The service may be transferable depending on the terms and conditions outlined by Extreme Networks. It is advisable to check with customer service for specific transferability policies.