Description
The Extreme Networks ExtremeWorks OnSite - Extended Service is designed to offer comprehensive technical support and advanced parts replacement services specifically tailored for your Extreme Networks products. This 1-year service plan ensures your operations remain seamless, minimizing downtime and maximizing productivity. With a commitment to exceptional customer service, you can focus on your business while we take care of the technical details.
- Comprehensive Technical Support: Enjoy 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC), allowing you to report problems, ask product-related questions, and receive immediate expert assistance whenever you need it.
- Swift On-Site Service: In the event of an issue, a qualified field technician is guaranteed to arrive at your location within the specified response time for your purchased service level, ensuring rapid resolutions to any issues that may arise.
- Parts and Labor Coverage: This service includes coverage for both replacement parts and on-site labor, ensuring tasks are completed efficiently, which in turn enhances your team's productivity.
- Next Business Day Service: Benefit from a Next Business Day (NBD) response time for both parts and labor, guaranteeing that you receive the necessary components and assistance quickly, keeping your operations running smoothly.
- One Year of Guaranteed Support: The extended service plan spans one year, providing peace of mind and reliable support throughout the duration, making it a valuable investment for your business.
Technical Details of the Product
- Service Duration: 1 Year
- Support Method: On-site labor, telephone, and web access to GTAC
- Response Time: Next Business Day for parts and labor
- Coverage: Replacement parts and on-site technician services
- Availability: 24 hours a day, 365 days a year
How to Install
To get started with your Extreme Networks ExtremeWorks OnSite - Extended Service, follow these simple steps:
- Purchase the service plan through an authorized reseller or directly from Extreme Networks.
- Register your service plan and linked products on the Extreme Networks portal.
- Familiarize yourself with the GTAC contact information for support, available 24/7.
- In the case of an issue, report it directly to GTAC via phone or web portal to initiate the on-site service request.
- Prepare your equipment and ensure access for the on-site technician upon their arrival to perform the necessary work.
Frequently Asked Questions
- What is included in the Extreme Networks ExtremeWorks OnSite service? The service provides technical support, parts replacement, on-site labor, and 24/7 access to GTAC.
- How quickly can I expect a technician to arrive at my location? Expect a technician to arrive under the Next Business Day (NBD) service, typically within one business day of your reported issue.
- Is there a limit to the number of service calls I can make? No, you can contact GTAC as often as necessary for support and service throughout the duration of your plan.
- Can I extend my service after the first year? Yes, you have the option to renew your service plan as it approaches its expiration to ensure continued support for your Extreme Networks products.
- What should I do if I experience an issue after hours? You can reach out to GTAC at any time, as the support service is available 24/7.
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