Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year is the premier support service designed for organizations that rely on Extreme Networks hardware and Operational Software. This extensive service package offers top-notch technical support, ensuring that your business operations remain smooth and efficient. With fast response times and expert assistance available around the clock, this service is tailored to meet your specific business needs, minimizing downtime and boosting productivity.

• On-Site Technical Support: Experience exceptional assistance with on-site labor provided by certified technicians, ensuring your technical issues are resolved swiftly and effectively.
• Next Business Day Response: Enjoy peace of mind with Next Business Day service for parts and labor, facilitating efficient and timely resolutions to any technical problems you may encounter.
• 24/7 Global Technical Assistance: Gain access to Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year, ensuring you have support whenever you need it.
• Comprehensive Coverage: This service covers all reported failures with parts replacement, which minimizes your inventory costs while ensuring maximum reliability and dependability.
• 1-Year Duration: Secure your investment with a complete year of dedicated service, providing reliable support and accurate results throughout the entire duration.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: On-site and telephone/web support
• Response Time: Next Business Day for parts and labor
• Global Support: 24/7 access to GTAC
• Coverage: Parts replacement and on-site support for covered products

How to Install

To install the Extreme Networks ExtremeWorks OnSite - Extended Service, follow these simple steps:

1. Purchase the service through an authorized Extreme Networks partner or reseller.
2. Upon confirmation of your purchase, you will receive an activation code or service agreement.
3. Provide your organization’s details and any specific requirements to Extreme Networks through the designated channels.
4. Once your service is activated, you can begin utilizing the GTAC for any technical support needed.
5. In the event of hardware failure, report the issue to GTAC, and a technician will be dispatched according to the terms of your service agreement.

Frequently Asked Questions

• What types of support are included with the ExtremeWorks OnSite service? The service includes on-site technical support, telephone assistance, and web access to the Global Technical Assistance Center (GTAC) for all your hardware and software needs.
• How quickly can I expect a technician to arrive on-site? With the Next Business Day service response time, you can anticipate a qualified technician to reach your location within one business day after diagnosing a reported failure.
• Is parts replacement included in the service? Yes, the ExtremeWorks OnSite service covers parts replacement as part of the support offering, ensuring your system is promptly restored to functionality.
• Can I access support outside of regular business hours? Absolutely! The GTAC provides 24/7 support, allowing you to report issues and receive assistance at any time, including weekends and holidays.
• How long does the service last? The ExtremeWorks OnSite service is valid for one year from the date of purchase, offering reliable support throughout that period.