Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service

Experience seamless networking with the Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year. This exceptional service plan is tailored to provide you with unparalleled support and maintenance for your networking products. Ensure your systems are running at optimal performance with comprehensive on-site technical support, prompt issue resolution, and access to experienced technicians. Enjoy peace of mind knowing that your network is backed by reliable, efficient service.

• Comprehensive On-Site Support: Benefit from direct access to skilled technicians who provide on-site labor for your covered products, ensuring immediate assistance whenever it's needed.
• 24/7 Global Technical Assistance: Enjoy round-the-clock access to Extreme Networks Global Technical Assistance Center (GTAC) for prompt reporting of issues, product-related inquiries, and expert guidance, available 365 days a year.
• Next Business Day Service: Experience fast response times with timely parts and labor service that ensures your network solutions can be restored quickly, minimizing downtime and maintaining operational efficiency.
• Predictable Total Cost of Ownership: The Extreme Networks ExtremeWorks service keeps your system optimally maintained with transparent cost structures, allowing for accurate budgeting and financial planning.
• One Year Duration: Ensure maximum dependability with a full year of service coverage, offering enhanced reliability and consistent performance for your network infrastructure.

Technical Details of Product

• Service Type: On-site technical support
• Response Time: Next Business Day for parts and labor
• Support Access: 24/7 through Global Technical Assistance Center
• Duration: 1 Year
• Coverage: Includes parts replacement and on-site technician visits

How to Install

Installing the Extreme Networks ExtremeWorks OnSite service is straightforward:

1. Purchase the Extreme Networks ExtremeWorks OnSite service package tailored to your needs.
2. After purchase, you will receive a confirmation and details regarding your service level and response time.
3. In the event of an issue, contact the GTAC via phone or web to report the problem.
4. A qualified on-site technician will be dispatched based on the service level you selected, ensuring timely resolution of your issues.
5. Monitor your network's performance and take advantage of the ongoing support throughout your service duration.

Frequently Asked Questions

1. What types of products are covered under the Extreme Networks ExtremeWorks OnSite service?
   This service covers a range of Extreme Networks hardware and Operational Software products as defined in your service agreement.
2. How do I contact the Global Technical Assistance Center?
   You can reach the GTAC through their dedicated phone line or online portal, which is available 24/7 for your convenience.
3. What should I do if my issue is not resolved on the first visit?
   If your problem persists, simply contact the GTAC again to arrange follow-up service, ensuring that your needs are met promptly.
4. Can I upgrade or modify my service level?
   Yes, you can discuss your options for upgrading or modifying your service level with your Extreme Networks service representative.
5. Is there a warranty included with the service?
   The Extreme Networks ExtremeWorks OnSite service provides support and coverage for the duration of your contract, ensuring all parts replaced and services rendered are guaranteed under the terms of your service agreement.