Description
The Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service is your go-to solution for comprehensive support tailored specifically to meet the technical needs of your organization. Investing in this service not only guarantees you peace of mind but also ensures operational reliability for your Extreme Networks products. With a range of unique features and benefits, this service is designed to provide immediate assistance and efficient upgrades and replacements whenever necessary.
- 24/7 Global Technical Assistance: Gain round-the-clock access to Extreme Networks' Global Technical Assistance Center (GTAC). Support is available 24 hours a day, 365 days a year, allowing you to report issues, ask questions, and receive expert advice whenever you need it.
- On-Site Technical Support: Enjoy the peace of mind knowing that our service guarantees the arrival of a qualified field technician on-site, within the response time specified by your selected service level. This ensures prompt, hands-on assistance to resolve any technical challenges you may encounter.
- Next Business Day Parts and Labor: Experience swift resolution of issues with our Next Business Day service. Parts and labor are included, ensuring that any necessary replacements are delivered and installed quickly, minimizing downtime for your operations.
- Comprehensive Parts Replacement: In the event of a reported failure, our services cover all necessary replacement parts along with the technician's labor. You won't have to worry about additional costs; we have you covered with our all-inclusive service.
- One-Year Service Duration: Enjoy peace of mind with a full year of dependable service. Our extended service plan is designed to deliver consistent support and reliability, allowing you to focus on your core business operations without interruption.
Technical Details of the Product
- Service Type: Extended On-Site Service
- Duration: 1 Year
- Availability: 24/7 access to Technical Assistance
- Response Time: Next Business Day for parts and labor
- Coverage: Includes parts replacement and on-site technician support
How to Install
Installing the Extreme Networks ExtremeWorks OnSite - Extended Service is simple and straightforward. Follow these steps to ensure you’re fully set up:
- Purchase the service through our authorized vendors or directly through the Extreme Networks website.
- Receive confirmation of your service activation via email.
- If a problem arises, contact the GTAC via phone or web portal for immediate assistance.
- Upon diagnosis, schedule an on-site technician visit for any required parts replacement or repairs.
- Enjoy uninterrupted service and support for a full year!
Frequently Asked Questions
- What does the service cover? This service covers technical support, replacement parts, and on-site labor for your Extreme Networks products.
- How do I contact the Global Technical Assistance Center? You can reach GTAC via phone or through the web portal available 24/7.
- What is the response time for on-site support? The response time for on-site support is Next Business Day after a reported issue is diagnosed.
- Is there a limit to the number of service calls I can make? There is no limit; you can access support as many times as needed within your service period.
- Can I extend my service beyond one year? Yes, you can renew or extend your service plan prior to its expiration.
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