ExtremeWorks OnSite Extended Service – 1 Year (NBD Onsite) – H31343

Protect your critical Extreme Networks infrastructure with a comprehensive on-site service plan designed to keep your network up, available, and secure. ExtremeWorks OnSite Extended Service delivers rapid on-site support, proactive parts replacement, and full access to Extreme Networks Global Technical Assistance Center (GTAC) 24x7. This 1-year program combines technical support, software update and upgrade assistance, and hands-on labor to resolve faults quickly and minimize downtime. Whether you’re maintaining campus networks, data center fabrics, or enterprise edge deployments, this service offers predictable response times, certified technicians, and the peace of mind that comes from knowing your hardware, firmware, and operating software are covered by a single, trusted service level.

• On-site labor and advanced parts replacement to minimize downtime and keep your network performing at peak levels.
• 24x7 access to GTAC via phone and web for problem reporting, guidance, and expert assistance—every day of the year.
• Diagnosis, parts substitution, and on-site field technician arrival within the response time specified by the purchased service level (Next Business Day for NBD Onsite).
• 1-year duration delivers ongoing maintenance, software updates/upgrades, and lifecycle protection for your Extreme Networks investment.
• Defined coverage for Covered Products with transparent terms, ensuring clarity on what is included and how service requests are fulfilled.

Technical Details of Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H31343

• Product title: Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service NBD Onsite
• SKU: H31343
• Service level: Next Business Day On-Site (NBD Onsite)
• Duration: 1 year
• Coverage: Covered Products as defined by Extreme Networks service terms
• Inclusions: On-site labor, on-site field technician dispatch, replacement parts as required, and 24x7 GTAC access
• Support scope: Technical support, update and upgrade support, diagnostics, and rapid parts replacement
• Response times: Diagnosis followed by on-site arrival within the service's SLA (NBD for this plan)

how to install Extreme Networks ExtremeWorks OnSite

This is a services contract, not a software or hardware installation package. Activation and ongoing use are straightforward and designed to complement your existing hardware assets. Follow these steps to ensure a smooth experience:

• 1) Confirm that the affected devices are within the Covered Products scope of the ExtremeWorks OnSite Extended Service contract and that the contract is active for the account.
• 2) When a fault is detected, contact GTAC via the phone number or web portal provided with your contract to report the issue. Have relevant details ready: device model, serial numbers, location, and a brief description of the problem.
• 3) GTAC will perform initial diagnostics remotely and determine the appropriate course of action under your service level. If on-site intervention is required, a field technician will be dispatched.
• 4) The on-site technician will arrive within the specified response time (Next Business Day for this plan), diagnose the fault, replace defective parts as needed, and perform any required updates or upgrades to minimize recurrence.
• 5) After completion, confirm resolution with GTAC and retain service documentation for warranty and renewal purposes.

Frequently asked questions

What is ExtremeWorks OnSite Extended Service?

ExtremeWorks OnSite Extended Service is a one-year on-site service contract from Extreme Networks. It provides technical support, update and upgrade assistance, advanced parts replacement with on-site labor, and access to the Global Technical Assistance Center (GTAC) 24x7. When a failure is diagnosed, the service covers the replacement part and dispatch of a field technician within the defined response time for the purchased level.

What does Next Business Day (NBD) Onsite mean?

NBD Onsite means a field technician will arrive at the customer site on the next business day after the issue is diagnosed and a dispatch is authorized under the contract. This ensures rapid restoration of service for critical network components.

Is software update or upgrade included?

Yes. Update and upgrade support are included as part of the OnSite Extended Service. This helps keep your Extreme Networks hardware and operational software aligned with current benchmarks and security recommendations.

What is included in 24x7 GTAC access?

Customers have telephone and web access to Extreme Networks Global Technical Assistance Center around the clock (24 hours a day, 365 days a year) to report problems, seek guidance, and receive product-related assistance.

Which devices are covered by this service?

Coverage applies to Covered Products as defined by the terms of the service contract. To confirm exact hardware, software, and firmware coverage for your environment, consult your Extreme Networks account representative or the service agreement documentation associated with H31343.