Description
Discover the ultimate in network protection and efficiency with the Extreme Networks ExtremeWorks OnSite - Extended Service. This exceptional service is tailored for businesses that require comprehensive technical assistance, ensuring that expert support is always at your fingertips. With a commitment to maximizing your network performance, the ExtremeWorks OnSite service is your go-to solution for seamless operations and peace of mind.
- Comprehensive On-Site Support: Enjoy on-site labor for covered products, allowing for quick and efficient resolution of technical issues, thereby minimizing downtime and keeping your business moving forward.
- 24x7 Global Technical Assistance: Gain uninterrupted access to Extreme Networks' Global Technical Assistance Center, offering telephone and web support available 24 hours a day, 365 days a year to tackle any product-related inquiries and issues.
- Next Business Day Response: Benefit from a next business day parts and labor service response, ensuring that repairs and enhancements are carried out promptly, allowing you to maintain productivity without unnecessary delays.
- Peace of Mind: Trust in the reliability of your network with ongoing support that swiftly addresses problems, enabling you to focus on your core business activities without the stress of technical uncertainties.
- Prolonged Service Duration: With a full year of service coverage, the ExtremeWorks OnSite service guarantees that your systems operate at peak efficiency while reducing the risk of unforeseen technical challenges.
Technical Details of the Product
- Service Duration: 1 Year
- Support Type: On-Site Service
- Response Time: Next Business Day for parts and labor
- Availability: 24x7 access to Global Technical Assistance Center
How to Install
To effectively utilize the Extreme Networks ExtremeWorks OnSite service, begin by ensuring your covered products are registered with Extreme Networks. After the registration is complete, you can report any issues via phone or the web to the Global Technical Assistance Center (GTAC). Upon diagnosis of the reported issue, an on-site technician will be dispatched according to the service level purchased, ready to provide swift assistance. Make sure to follow the provided guidelines to ensure your request is processed efficiently, leading to the best possible outcome.
Frequently Asked Questions
- What does the ExtremeWorks OnSite service cover? This service encompasses technical support, parts replacement, and on-site labor for specific covered products as defined by the service agreement.
- How do I report an issue? Issues can be reported via telephone or through the web to the Global Technical Assistance Center, available 24/7 for customer support.
- What is the typical response time for on-site support? The standard response time for parts and labor service is next business day, ensuring timely resolutions to your issues.
- Is there a limit on the number of service requests I can make? There are no limits on service requests as long as they pertain to covered products included in your service agreement.
- Can I extend my service beyond one year? Yes, you can renew or extend your ExtremeWorks OnSite service upon expiration, ensuring continued support for your network needs.
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