Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H32111

Maximize network uptime with Extreme Networks ExtremeWorks OnSite Extended Service. This 1-year service delivers comprehensive on-site support, proactive parts replacement, and timely labor, designed to keep essential infrastructure running smoothly. With 24x7 access to Extreme Networks Global Technical Assistance Center (GTAC) and a reliable next-business-day response framework, your critical devices stay protected, updated, and performing at peak efficiency. This offering is tailored for Covered Products, providing the assurance that expert technicians will diagnose, replace parts, and complete necessary upgrades on-site, reducing downtime and preserving business continuity.

• On-site field technician arrival within the response time specified for the service level purchased after a failure diagnosis, ensuring rapid resolution and minimal downtime.
• Advanced parts replacement with on-site labor included, so critical components are swapped without the need for lengthy off-site logistics or outages.
• Round-the-clock access to Extreme Networks GTAC (24x7) by phone or web, enabling prompt problem reporting, product guidance, and expert assistance whenever you need it.
• Next Business Day parts and labor service response time, delivering dependable, timely completion and a strong commitment to uptime for essential networks.
• 1-year service duration designed to maximize productivity, offering predictable budgeting and sustained performance across your critical Extreme Networks hardware and operational software.

Technical Details of Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H32111

Service coverage: On-site technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products as defined by the service terms.

Diagnosis and replacement: Upon diagnosis of a reported failure, the service covers the replacement part and the on-site field technician arrival within the response time specified for the service level purchased, subject to applicable terms and conditions.

Support channels: 24/7 access to Extreme Networks Global Technical Assistance Center (GTAC) via telephone or web for problem reporting, product guidance, and assistance related to Extreme Networks hardware and operational software.

Downtime mitigation: The combination of on-site labor, timely parts replacement, and rapid diagnostics is designed to limit downtime to the absolute minimum, helping maintain business continuity even during hardware or software issues.

Response and delivery: Next Business Day (NBD) parts and labor service response time ensures timely completion with increased dependability, subject to regional availability and service terms.

Duration: 1-year service period to align with key procurement and operational planning cycles, providing ongoing productivity benefits and predictable maintenance costs.

How to activate ExtremeWorks OnSite

activating ExtremeWorks OnSite is straightforward and designed to minimize friction between procurement and coverage. Begin by confirming that the devices or systems you want protected fall under the Covered Products defined by the service terms. Once you secure the 1-year ExtremeWorks OnSite Extended Service, you should register the coverage with Extreme Networks or through your authorized channel. This registration ties your devices to the service and enables streamlined communication with GTAC in the event of an incident. In practice, the activation process typically involves providing device identifiers (serial numbers, model numbers, location, and current configuration details), selecting the appropriate service level or SLA, and confirming contact and escalation preferences for your organization. After activation, you gain access to 24x7 GTAC support, enabling immediate problem reporting and expert guidance whenever a network issue arises.

In the event of a failure, you or your designated network administrator should contact GTAC by phone or web portal. A diagnostic workflow begins, during which Extreme Networks engineers assess the issue, review recent changes or updates, and determine the most efficient path to resolution. If the problem requires hardware intervention, the on-site technician will be dispatched per the service’s Next Business Day guarantee or other negotiated SLA. The technician’s visit includes on-site labor and the replacement part as necessary, with the objective of returning affected services to full operation as quickly as possible. Behind the scenes, service communications and case management are handled through GTAC, ensuring transparent updates on progress, timelines, and any required steps from your IT team.

Because this is an extended service plan, it is designed to complement your internal IT capabilities by providing expert engineering expertise, reliable spare parts, and a predictable support cadence. It is particularly valuable for organizations with mission-critical networks or edge deployments where downtime carries a high impact on productivity, customer experience, or revenue. By combining proactive parts replacement, on-site labor, and 24x7 access to technical support, ExtremeWorks OnSite helps you maintain a robust, responsive network infrastructure without the overhead of maintaining a large inventory of spare parts or a full-time field engineering staff.

How this service benefits your network and business

Extreme Networks ExtremeWorks OnSite delivers tangible, real-world benefits for busy IT teams managing complex networks. The blend of on-site labor, rapid parts replacement, and around-the-clock GTAC access translates into faster mean time to repair (MTTR), reduced operational downtime, and a better return on investment for your networking hardware and software investments. For organizations that rely on uninterrupted connectivity—data centers, campuses, retail environments, manufacturing floors, and hospitality venues—the ability to schedule and track service events, know exactly when to expect a technician, and receive replacement parts promptly can be a game-changer. The 1-year duration aligns with typical hardware refresh cycles, enabling you to align service continuity with procurement budgets and project timelines. In addition, the service’s upgrade and update support helps ensure that you’re running the latest, most secure, and most capable versions of Extreme Networks software on your hardware, contributing to improved performance, security posture, and feature availability.

Key benefits include:

• Consistent, predictable support pricing and budgeting for annual IT operations expenses.
• Minimum disruption to critical business processes thanks to rapid on-site responses and integrated parts replacement.
• Direct access to a global team of experienced technicians with deep product knowledge and field readiness.
• Comprehensive coverage that includes both hardware and software aspects of Extreme Networks deployments.
• Flexible service delivery that scales with your infrastructure needs and growth, helping you protect investments over a full year.

Customer-focused features and why they matter

Extreme Networks designed ExtremeWorks OnSite with the customer in mind, prioritizing availability, reliability, and clarity in service delivery. The on-site component means less time waiting for remote resolutions and fewer business interruptions caused by shipping delays or complex logistics. The inclusion of on-site labor in addition to replacement parts minimizes your inventory burden and simplifies procurement planning. The 24x7 GTAC access provides always-on expert assistance, so you have a trusted partner ready to help whenever issues arise. The Next Business Day response time is particularly valuable for organizations that operate robust networks that cannot tolerate extended outages, ensuring that technicians can be on the ground quickly to assess conditions, replace faulty components, or advise on upgrade paths. Finally, the 1-year duration gives organizations a solid maintenance framework aligned with standard hardware lifecycle planning, providing a stable foundation for ongoing network performance and reliability.

Why select ExtremeWorks OnSite for your network?

Choosing ExtremeWorks OnSite means choosing a service that emphasizes speed, efficiency, and expertise. The combination of on-site rapid response, dependable parts availability, and continuous access to GTAC ensures your network remains resilient in the face of hardware failures, software glitches, or configuration issues. With the 1-year term, you gain a stable maintenance partner that can adapt to evolving network needs, support software upgrades, and help implement critical updates to keep your environment secure and up-to-date. For IT teams juggling busy schedules and tight windows for maintenance, this service provides a reliable, predictable approach to sustaining high availability across your Extreme Networks deployments.

Frequently asked questions

Q: What is included in ExtremeWorks OnSite Extended Service?

A: The service includes on-site technical support, update and/or upgrade assistance, advanced parts replacement with on-site labor for Covered Products, and 24x7 access to Extreme Networks GTAC for problem reporting and guidance. It is designed to minimize downtime and maximize network productivity over a 1-year period.

Q: How fast is the on-site response?

A: The service provides a Next Business Day (NBD) response for parts and labor, with on-site technician arrival within the response time specified by the purchased service level, subject to terms and conditions.

Q: Does this cover hardware and software issues?

A: Yes. The offering covers technical support, hardware parts replacement, and software updates/upgrades for Covered Products, ensuring both physical and operational aspects of the network are supported.

Q: How do I activate or enroll in the service?

A: Activation typically involves purchasing the service for your Covered Products, registering the coverage with Extreme Networks or an authorized partner, and providing device identifiers and location details. Once active, you gain 24x7 GTAC access and the ability to initiate on-site visits as needed.

Q: How long does the service last and how does it fit budgeting?

A: The service lasts 1 year from activation, offering predictable maintenance costs and an annual plan that aligns with typical hardware refresh cycles and operational budgets.