ExtremeWorks OnSite Extended Service – 1 Year (Next Business Day Onsite)

Protect your Extreme Networks investment with the ExtremeWorks OnSite Extended Service plan. Designed for organizations that demand maximum uptime and rapid issue resolution, this 1-year on-site service delivers comprehensive support that keeps critical network infrastructure running smoothly. With on-site labor, advanced parts replacement, and guaranteed Next Business Day response, you can rely on a timely, hands-on solution whenever hardware or software challenges arise. The service provides round-the-clock access to Extreme Networks’ Global Technical Assistance Center (GTAC)—a dedicated team of experts available 24/7 to help diagnose problems, answer questions, and guide you through resolution steps. Whether you’re supporting data centers, campus networks, or distributed branch environments, ExtremeWorks OnSite is engineered to minimize downtime, reduce operational risk, and optimize total cost of ownership.

• Comprehensive on-site support: A complete package that covers technical support, updates and upgrades where applicable, and advanced parts replacement with on-site labor for Covered Products, ensuring you’re never left waiting for critical fixes.
• Rapid, predictable response: Next Business Day (NBD) parts and labor service response ensures diagnosed issues are addressed quickly, reducing downtime and maintaining service levels for essential networks.
• 24/7 GTAC access: Telephone and web-based access to Extreme Networks Global Technical Assistance Center around the clock, providing guidance, troubleshooting steps, and escalation when needed.
• On-site parts replacement: Replacements are delivered with skilled on-site technicians to install the parts and complete the repair with minimal disruption to your operations.
• 1-year coverage: A dependable, long-term service window that aligns with budgeting cycles and your project timelines, delivering sustained reliability and predictable maintenance costs.

Technical Details of Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H35288

• Service duration: 1 year from activation, providing continuous coverage and planning certainty for your network infrastructure.
• Service level and response: Next Business Day (NBD) on-site parts and labor service response after problem diagnosis, aiming to restore service promptly.
• Labor and parts: On-site labor included with advanced parts replacement for covered components, designed to minimize downtime and avoid unnecessary inventory holding.
• On-site technician arrival: A qualified field technician arrives on-site within the specified response time to perform diagnosis, servicing, and part installation as needed.
• 24x7 GTAC access: Continuous phone and web access to Extreme Networks GTAC for problem reporting, guidance, and support throughout the service term.
• Coverage scope: Applies to Covered Products as defined in the service terms, providing remote assistance when appropriate and on-site intervention when required.
• On-site benefits: Improved usability and efficiency by eliminating additional travel-related delays, reducing inventory needs, and ensuring rapid restoration of network functionality.
• Activation and eligibility: Requires purchase of the ExtremeWorks OnSite Extended Service for the specified product family and model, with activation aligned to your hardware lifecycle.

How to install ExtremeWorks OnSite

• Confirm eligibility and purchase: Ensure your organization has purchased the ExtremeWorks OnSite Extended Service for the relevant device, and note the product code (H35288) to reference during activation.
• Gather device details: Collect essential information such as device model, serial numbers, and location details to streamline on-site visits and ensure the correct parts are available.
• Activate the service: Complete the activation process as directed by your sales or support contact, and verify the service term (1 year) and coverage scope are correctly recorded.
• Schedule the initial on-site assessment: If a site visit is required, coordinate with GTAC or your account manager to set an appointment window that minimizes impact on operations.
• Prepare for the technician visit: Ensure safe access to the equipment, provide any required power or cooling considerations, and have network diagrams or floor plans handy for smoother repairs.
• Engage GTAC for guidance during incidents: In the event of a fault, contact GTAC via phone or web to report the problem, obtain instruction, and initiate the NBD on-site process as needed.

Frequently asked questions

• What does ExtremeWorks OnSite include?

  The OnSite Extended Service includes technical support, update and upgrade assistance where applicable, and advanced parts replacement with on-site labor for Covered Products. It also provides 24x7 access to GTAC by phone and web for problem reporting and expert guidance.

• What is the response time for on-site service?

  Response time is Next Business Day (NBD) for parts and labor after diagnosis, meaning a field technician will arrive within the defined next-business-day window to perform repairs and part replacements.

• How long does the service last?

  The service is valid for 1 year from activation, offering a full annual cycle of coverage, planning flexibility, and ongoing protection for your network infrastructure.

• Is GTAC available 24/7?

  Yes. GTAC is accessible by phone and web at all times, ensuring you can report problems, ask questions, and receive guidance whenever you need it.

• What areas are covered by the service?

  The coverage applies to Covered Products as defined in the service agreement. On-site technician visits and parts replacement are provided when required to restore or maintain service levels.

• How does the on-site service help with inventory costs?

  By providing parts and labor on-site, the service helps minimize the need to maintain large spare parts inventories and reduces the risk of extended outages due to delayed replacements.