Description
If you are searching for a dependable and efficient service solution for your Extreme Networks products, the Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year is the ideal choice. This comprehensive service offering is designed to provide you with exceptional support and technical assistance tailored to meet your specific needs. With a strong focus on promptness and reliability, this service ensures that your operations run smoothly, allowing you to concentrate on your business objectives.
- Comprehensive Technical Support: Gain access to 24/7 technical support from the Extreme Networks Global Technical Assistance Center (GTAC). Whether it’s day or night, you can report issues, ask product-related questions, and receive assistance whenever you need it.
- On-Site Service: Enjoy the convenience of on-site service where an experienced field technician will promptly address your issues. This service guarantees that a technician will arrive within the response time specified for your purchased service level, ensuring minimal disruption to your operations.
- Next Business Day Parts and Labor: Benefit from a Next Business Day response time for both parts and labor service. This commitment ensures that any necessary replacements or repairs are handled swiftly, allowing you to maintain maximum productivity without unnecessary delays.
- Complete Coverage: The service covers replacement parts and labor, providing you with reliable maintenance. This feature minimizes your operational risks and helps maintain the functionality of your Extreme Networks hardware and software.
- 1-Year Service Duration: With a full year of service, you can rest assured that your network infrastructure is supported and maintained. This extended service duration allows you to focus on your core business operations while we take care of your technical needs.
Technical Details of the Product
- Service Type: On-Site Extended Service
- Service Duration: 1 Year
- Response Time: Next Business Day for parts and labor
- Support Access: 24/7 availability through the Global Technical Assistance Center (GTAC)
- Coverage: Technical support, part replacement, and on-site labor
How to Install
To ensure you get the most out of your Extreme Networks ExtremeWorks OnSite service, follow these simple steps:
- Purchase the Extreme Networks ExtremeWorks OnSite service through an authorized distributor or directly from Extreme Networks.
- Once your purchase is confirmed, you will receive a service contract detailing the terms and conditions.
- Contact the GTAC to register your service and ensure your equipment is covered.
- In the event of a failure, contact GTAC to report the issue and obtain assistance.
- A technician will be dispatched to your location based on the urgency of the issue and your service level agreement.
Frequently Asked Questions
- What types of products are covered under the ExtremeWorks OnSite service? The ExtremeWorks OnSite service covers a variety of Extreme Networks hardware and operational software. Refer to the service contract for specific product coverage.
- How do I report a problem with my product? To report a problem, simply contact the Global Technical Assistance Center (GTAC) via phone or online. They are available 24/7 to assist you.
- What is the expected response time for service requests? The response time for service requests is classified as Next Business Day for both parts and labor, ensuring timely intervention and repairs.
- Can I extend my service after the initial one-year period? Yes, you can renew or extend your Extreme Networks ExtremeWorks OnSite service at the end of the one-year period. Contact your service representative for options.
- Is there a limit to the number of service calls I can make during the coverage period? There is typically no limit to the number of service calls you can make during the coverage period, provided they are related to the covered products as outlined in your service agreement.
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