ExtremeWorks OnSite Extended Service – 1 Year (H35087)

Protect your Extreme Networks investment with ExtremeWorks OnSite Extended Service. This comprehensive 1-year service delivers focused on-site support for Covered Products, combining rapid parts replacement, on-site labor, and direct access to Extreme Networks Global Technical Assistance Center (GTAC) 24/7/365. When a failure is diagnosed, the service covers the replacement part and arranges an on-site field technician to arrive within the designated response window, ensuring you get expert help where and when you need it. With firmware and software upgrade support, proactive maintenance capabilities, and reliable on-site coverage, ExtremeWorks OnSite is designed to minimize downtime, accelerate repairs, and keep your network performing at peak efficiency. It is especially valuable for mission-critical environments and enterprise deployments that require predictable protection, rapid resolution, and a clear, 1-year term for budgeting and reliability.

• Rapid on-site response with Next Business Day arrival for parts and labor, maximizing uptime and reducing disruption.
• On-site parts replacement and labor included, ensuring fast, hands-on repairs by qualified technicians.
• 24x7 access to Extreme Networks GTAC by phone and web for problem reporting, guidance, and expert support for hardware and Operational Software.
• Includes update and upgrade support to keep firmware and Operating Software current, secure, and performing optimally.
• 1-year service duration provides predictable coverage, budgeting clarity, and long-term reliability for mission-critical networks.

Technical Details of ExtremeWorks OnSite

• Product: ExtremeWorks OnSite – Extended Service
• SKU: H35087
• Duration: 1 year
• Service coverage: On-site labor and replacement parts for Covered Products
• Response time: Next Business Day (on-site) as defined by the purchased service level
• GTAC access: 24x7 phone and web access for problem reporting and product guidance
• Updates and upgrades: Firmware and Operational Software updates/upgrades supported

How to install ExtremeWorks OnSite

ExtremeWorks OnSite is a service contract rather than a hardware package, so there is no traditional installation. To activate and begin coverage, work with your Extreme Networks account team or GTAC to enroll the affected devices into the OnSite program, confirm the service level purchased, and provide the locations and device details for coverage. Once activated, you’ll receive confirmation of your service agreement, including the geographic scope. In the event of a failure, report it to GTAC; diagnosis will determine if a replacement part is required and when an on-site technician will be dispatched to perform the repair. To streamline service, maintain an up-to-date inventory of Covered Products (including serial numbers) and ensure accurate asset data is on file so scheduling and parts delivery can occur without delay.

Frequently asked questions

• Q: What is ExtremeWorks OnSite Extended Service?

  A: It is an on-site hardware service with parts and labor included, plus 24x7 GTAC access for help with Extreme Networks hardware and Operational Software. The service covers diagnosis, replacement parts as needed, on-site labor, and updates/upgrades under the terms of the 1-year agreement.

• Q: How long does the service last?

  A: The coverage lasts for 1 year from activation, with the ability to renew or extend the contract at the end of the term.

• Q: What is included in the service?

  A: On-site labor for approved repairs, replacement parts as needed, parts delivery, 24x7 GTAC access, and updates/upgrades for firmware and Operational Software as described by the service level.

• Q: What is the typical response time?

  A: Next Business Day on-site arrival for parts and labor, subject to regional availability and the specific service level purchased.

• Q: Does this service cover both hardware and software updates?

  A: Yes. The service includes support for hardware repairs, as well as updates and upgrades to firmware and Operational Software to keep devices current and secure.

• Q: How do I activate or renew ExtremeWorks OnSite?

  A: Activation or renewal is completed through your Extreme Networks account representative or GTAC. You’ll provide device details, locations, and the desired service level, after which you’ll receive confirmation and scheduling details for coverage and on-site support.