Extreme Networks ExtremeWorks OnSite Service - 1 Year - Service

The Extreme Networks ExtremeWorks OnSite Service is an essential solution for businesses that rely on their networking equipment for smooth operations. This one-year service plan offers comprehensive technical support and essential services designed to enhance the performance and reliability of your Extreme Networks products. With access to expert support around the clock, advanced parts replacement, and on-site labor, you can ensure uninterrupted connectivity and peace of mind. Choose ExtremeWorks OnSite Service and experience a proactive approach to network maintenance.

• Comprehensive Technical Support: Access to Extreme Networks Global Technical Assistance Center (GTAC) provides 24/7 support, ensuring immediate assistance for product-related inquiries and system issues.
• Advanced Parts Replacement: Benefit from next business day parts and labor service, minimizing downtime and ensuring your business operations run smoothly even in the event of hardware failures.
• On-Site Labor: The service includes on-site field technician support, allowing for quick resolution of hardware issues without the need for extensive logistics management.
• Predictable Total Cost of Ownership: Maintain budget control with minimized unexpected costs associated with repairs and maintenance, providing clarity on total expenses throughout the service duration.
• Inventory Cost Reduction: By utilizing parts and labor service characteristics, organizations can reduce inventory costs while ensuring maximum reliability and dependability of their network systems.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: Next Business Day for parts and labor
• Service Type: On-site support and parts replacement
• Technical Support Availability: 24/7 via phone and web
• Coverage: For specified covered products only

How to Install

To take advantage of the Extreme Networks ExtremeWorks OnSite Service, follow these steps:

1. Purchase the service through Extreme Networks or an authorized reseller.
2. Register your product and service agreement with Extreme Networks to ensure coverage.
3. Contact GTAC via phone or online to report any issues or to schedule on-site support as necessary.
4. Keep a record of service events and communication with the support team for reference.
5. Review the service agreement periodically to understand response times and coverage details.

Frequently Asked Questions

• What products are covered under the ExtremeWorks OnSite Service? The service covers specified Extreme Networks hardware and Operational Software as detailed in your service agreement.
• How do I request on-site support? You can request on-site support by contacting the GTAC through the provided phone number or web portal, detailing your issue and requesting an on-site technician.
• What is the typical response time for on-site service? The service promises next business day response for on-site technician support and parts replacement, minimizing disruption to your operations.
• Can I extend my service beyond one year? Yes, you can renew or extend your service agreement upon expiration, ensuring continued coverage for your Extreme Networks products.
• Is there any limit to the number of service calls I can make? There is no limit to the number of service calls as long as the issues are covered under the terms of your service agreement.