Extreme Networks Extremeworks Onsite Service 1 Year Ew Monitorpls Nbd Ahr 7520 48Xt 6C Ac F

Ensure peak performance for mission-critical networks with Extreme Networks ExtremeWorks OnSite Service on a 1-year term. Designed to keep critical infrastructure online, this service blends on-site labor, replacement parts, proactive maintenance, and upgrade support with 24/7 access to Extreme Networks Global Technical Assistance Center (GTAC). When a failure is diagnosed, the plan covers the replacement parts and dispatches an on-site field technician within the defined response time, delivering rapid remediation, predictable budgeting, and hands-on expertise from Extreme Networks professionals. Whether you’re guarding uptime in a large data center, campus network, or enterprise environment, ExtremeWorks OnSite Service minimizes downtime and maximizes network availability through reliable parts delivery, skilled on-site labor, and proactive maintenance. With Next Business Day parts and labor, you receive timely on-site remediation and a clear path to restoring full network functionality, all backed by around-the-clock support to keep you online.

• Rapid on-site remediation with Next Business Day parts and labor. When a fault is diagnosed, replacement parts are dispatched and a qualified on-site technician arrives promptly to restore operations, helping you meet uptime targets with confidence.
• Comprehensive coverage for Covered Products. The service bundles on-site labor and replacement parts for the devices defined by your service level, plus proactive maintenance and upgrade support to keep your stack current.
• 24/7 GTAC access for constant guidance. Global Technical Assistance Center support by phone or web is available around the clock, delivering expert troubleshooting, remote assistance, and problem-solving when you need it most.
• Predictable total cost of ownership. A single, bundled offering includes parts, labor, service delivery, and upgrades, simplifying budgeting and reducing the risk of unexpected maintenance expenses over the term.
• Designed for mission-critical environments. Fast dispatch, skilled on-site labor, and proactive management ensure rapid recovery, minimized downtime, and sustained network performance.

Technical Details of ExtremeWorks OnSite Service

ExtremeWorks OnSite Service is a structured, end-to-end support offering that pairs on-site labor with replacement parts for Covered Products, enhanced by proactive maintenance and upgrade support. The service is delivered under the terms defined by the purchased level and includes 24x7 GTAC access for rapid problem reporting and assistance. With Next Business Day response for parts and labor, you receive timely on-site remediation and a clear path to restoring full network functionality. Service duration is 1 year from activation, providing a fixed term of comprehensive coverage and predictable renewal planning. Coverage includes on-site labor and replacement parts for Covered Products as defined by the service level, alongside ongoing maintenance and upgrade support to keep your network stack current, resilient, and aligned with evolving technology requirements. This offering is specifically designed to minimize downtime, simplify budgeting, and ensure that critical devices remain healthy and up-to-date.

• Service duration: 1 year from activation.
• Coverage: On-site labor and replacement parts for Covered Products as defined by the service level, with proactive maintenance and upgrade support.
• Response time: Next Business Day for both parts and labor, ensuring timely on-site remediation after diagnosis.
• Support access: 24x7 GTAC accessibility by phone or web for remote assistance, troubleshooting, and expert guidance.
• Delivery model: On-site field technician dispatch following diagnosis, with parts coverage to restore operations quickly and reliably.
• Scope: Comprehensive coverage for Extreme Networks hardware and software components defined by the purchased level, tailored to enterprise-scale environments.

How to install ExtremeWorks OnSite Service

Activating ExtremeWorks OnSite Service is a straightforward process that unlocks rapid on-site support, parts replacement, and proactive maintenance for your Extreme Networks infrastructure. Follow these steps to ensure a smooth setup and fast path to coverage:

• Confirm the correct service level. Choose the ExtremeWorks OnSite level that matches your environment’s criticality, hardware portfolio, and upgrade requirements. The level determines coverage details, response times, and included components.
• Provide device and serial information. Gather the affected devices’ serial numbers, SKU identifiers, and a high-level topology map to ensure precise coverage mapping and accurate parts allocation.
• Activate the service with Extreme Networks. Work with your account representative or Extreme GTAC to activate the 1-year term, attach the service to your devices, and configure contact preferences for rapid escalation.
• Define on-site response expectations. Establish preferred dispatch windows, contact routes, and escalation contacts so technicians can reach the right stakeholders quickly after a failure is diagnosed.
• Schedule preventive maintenance windows. Coordinate proactive maintenance tasks and upgrades offered by the service to keep devices healthy and up-to-date, reducing the likelihood of unplanned outages.
• Monitor and review. Use GTAC portals and portal notifications to track the status of open incidents, parts shipments, and on-site visits, and plan renewals before the term ends for continuous coverage.

Frequently asked questions

What is ExtremeWorks OnSite Service?

ExtremeWorks OnSite Service is a 1-year, enterprise-grade support offering that combines on-site labor with replacement parts, proactive maintenance, and upgrade support for Extreme Networks hardware and software. It includes 24/7 access to GTAC and Next Business Day parts and labor to restore network functionality quickly after a failure is diagnosed.

What does the 1-year coverage include?

The 1-year term provides on-site labor and replacement parts for the Covered Products as defined by the service level, ongoing proactive maintenance, and upgrade support to keep your stack current. It also includes 24/7 GTAC access and Next Business Day response for parts and labor, with on-site technicians dispatched after diagnosis.

What happens after a failure is diagnosed?

After a failure is diagnosed, the service covers the replacement parts and dispatches an on-site field technician within the defined response time. The technician performs hands-on repair, verifies system functionality, and works with GTAC to resolve complex issues, minimizing downtime and restoring full network performance.

How quickly can I expect parts and labor on-site?

Parts and labor are delivered on a Next Business Day basis, ensuring rapid remediation and a clear path to service restoration in the shortest feasible time for enterprise environments.

How do I renew or extend coverage after the term ends?

Renewal is typically handled through your Extreme Networks account team. Proactive renewal planning helps maintain continuous coverage and enables you to align the next term with planned network upgrades and changes in your environment.

Is this service suitable for global deployments?

Yes. The ExtremeWorks OnSite Service is designed to support enterprise-scale deployments, including international locations, with 24/7 GTAC availability to assist customers across time zones and regions.

What devices are considered under “Covered Products”?

Covered Products are defined by the specific service level purchased. This typically includes Extreme Networks hardware and software components covered under the OnSite service, and it is configured during activation to align with your device inventory and support requirements.

Can this service support upgrades or software updates?

Yes. The service includes upgrade support to help keep your network stack current, improve performance, and address security and feature enhancements as available from Extreme Networks.

Extreme Networks ExtremeWorks OnSite Service offers a dependable, end-to-end solution for organizations that demand high availability, predictable budgeting, and expert hands-on support. With a 1-year term, rapid Next Business Day parts and labor, and 24/7 GTAC access, this service is tailored to reduce downtime, simplify maintenance planning, and ensure critical networks stay online and performing at peak efficiency. The combination of on-site expertise, timely parts replacement, proactive maintenance, and upgrade support makes it a strong choice for enterprises relying on Extreme Networks hardware and software for essential operations.