Extreme Networks ExtremeWorks OnSite Service - 1 Year - Service

Ensure uninterrupted service and maximize productivity for your business with the Extreme Networks ExtremeWorks OnSite Service. This one-year service plan is specifically crafted for organizations using Extreme Networks hardware and software, providing peace of mind with comprehensive technical support. With on-site technician assistance, rapid parts replacement, and 24/7 access to expert help, this service is essential for any business that values operational efficiency.

• Comprehensive On-Site Support: Receive dedicated technical support right at your location, allowing for the swift resolution of hardware issues with minimal impact on your business operations.
• Next Business Day Response: In case of a failure, our service guarantees that an on-site technician and necessary parts will be available by the next business day, ensuring your systems are restored quickly.
• 24/7 Global Technical Assistance: Access to Extreme Networks Global Technical Assistance Center (GTAC) is available round-the-clock, meaning expert help is only a call or click away, regardless of the time.
• Parts Replacement Included: Enjoy the benefit of advanced parts replacement at no extra charge, covering both the cost of the part and the labor for installation, helping you manage operational expenses more effectively.
• Maximized Reliability: The one-year service duration guarantees that your network infrastructure remains reliable, allowing you to focus on your business’s growth and innovation without worrying about unexpected technical setbacks.

Technical Details of Product

• Service Duration: 1 Year
• Service Coverage: On-site labor, technical support, parts replacement
• Response Time: Next Business Day
• Support Access: 24/7 via telephone and web
• Target Audience: Businesses using Extreme Networks hardware and software

How to Install

To initiate your Extreme Networks OnSite Service, follow these simple steps:

1. Purchase the Extreme Networks ExtremeWorks OnSite Service from an authorized retailer or directly from the Extreme Networks website.
2. After your purchase, you will receive a confirmation email with your service details and activation instructions.
3. Activate your service by following the links in your confirmation email to register your products and set up your account with the GTAC.
4. In case of any hardware issues, contact GTAC to report the problem. They will guide you through the troubleshooting process and escalate to on-site support if required.

Frequently Asked Questions

• What is included in the Extreme Networks OnSite Service? The service includes on-site technical support, advanced parts replacement, and 24/7 access to the Global Technical Assistance Center.
• How quickly can I expect a technician to arrive? Our Next Business Day service guarantees that a technician will arrive at your location within the specified response time after diagnosing a reported failure.
• Can I extend my service beyond one year? Yes, service plans can typically be renewed or extended before the current plan expires. Check with your provider for options available to you.
• Is there a limit to the number of on-site visits? The service allows for necessary on-site visits related to the covered products during the service duration, based on the terms agreed upon at the time of purchase.
• How do I contact GTAC for support? You can reach GTAC via phone or through the web portal provided in your service confirmation email. Support is available 24/7 for all customers.