Extreme Networks ExtremeWorks OnSite Service - 1 Year - Service

The Extreme Networks ExtremeWorks OnSite Service is your gateway to unparalleled technical support and maintenance for your networking equipment. Designed to cater to a variety of operational needs, this one-year service plan assures you that your systems are continuously optimized and safeguarded against unexpected issues. With this service, you can focus more on your core business while leaving the technicalities to the experts.

• Comprehensive Technical Support: Experience 24/7 access to Extreme Networks' Global Technical Assistance Center (GTAC) for any technical challenges or assistance needed with your hardware and operational software.
• Efficient Parts Replacement: Benefit from advanced parts replacement, ensuring that any diagnosed failures are swiftly addressed to minimize downtime, thereby keeping your systems functioning smoothly.
• Next Business Day Response: Enjoy the reliability of next-day response for parts and labor, which enhances the dependability of your operations and minimizes disruption.
• Predictable Cost Management: Take control of your budget with a service plan that encompasses both parts and labor, allowing you to manage your total cost of ownership with ease.
• One Year Peace of Mind: With a service duration of one year, you can rest easy knowing that your networking equipment will receive the necessary maintenance and support throughout the term.

Technical Details of the Product

• Service Type: On-site service with technical support
• Service Duration: 1 Year
• Response Time: Next Business Day for parts and labor
• Access: 24x7 telephone and web support through GTAC
• Coverage: Supports Covered Products as defined in service agreement

How to Install

To set up the Extreme Networks ExtremeWorks OnSite Service, follow these simple steps:

1. Purchase the service through your Extreme Networks account or authorized reseller.
2. Upon purchase, you will receive a confirmation email containing all essential details.
3. In case of a hardware issue, contact the GTAC via the provided telephone number or website portal.
4. Log your issue, and after diagnosis, a field technician will be dispatched according to your service level agreement.
5. Upon arrival, the technician will conduct the necessary repairs or parts replacements, ensuring your system is operational again.

Frequently Asked Questions

• What is covered under the ExtremeWorks OnSite Service? The service encompasses technical support, parts replacement, and on-site labor for diagnosed hardware issues as specified in your purchase agreement.
• How do I contact GTAC? You can reach GTAC 24/7 via telephone or through the online support portal provided in your service confirmation email.
• What is the response time for service requests? The standard response time for parts and labor under this service is next business day, ensuring timely support for your operations.
• Can I renew the service after one year? Yes, you can renew the ExtremeWorks OnSite Service prior to the expiration of your current service plan.
• Are there any additional costs associated with this service? The service covers defined parts and labor, but additional costs may arise if service requests fall outside the covered agreement or if non-covered products are involved.