Extreme Networks ExtremeWorks OnSite Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks OnSite Service – a comprehensive solution tailored to provide unparalleled technical support and maintenance services for your network infrastructure. This essential service guarantees that your Covered Products remain operational and up-to-date, empowering your business to thrive without interruptions. With a service duration of one year, you can count on reliable support and assistance whenever necessary. Enjoy peace of mind knowing that your network is fortified by the expertise of Extreme Networks.

• Comprehensive Technical Support: Gain 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC). This ensures that you can promptly report problems, ask product-related questions, and receive assistance whenever you need it.
• On-Site Support: Experience rapid on-site technical support. A qualified field technician will arrive at your location within the specified response time for your chosen service level, minimizing downtime and swiftly resolving your issues.
• Parts Replacement Service: Enjoy the convenience of parts replacement included in this service. If a component fails, it will be replaced promptly with a new part at no additional cost, ensuring dependable efficiency and peace of mind.
• Next Business Day Response: Benefit from an enhanced reliability service with a Next Business Day response time for parts and labor, enabling you to address issues quickly and efficiently, keeping your operations running smoothly.
• Predictable Total Cost of Ownership: The Extreme Networks ExtremeWorks OnSite Service allows you to maintain your system optimally with predictable costs, aiding in budget management and financial planning.

Technical Details of the Product

• Service Duration: 1 Year
• Service Coverage: On-site technical support for Covered Products
• Support Access: 24/7 telephone and web access to GTAC
• Response Time: Next Business Day for parts and labor

How to Install

To begin utilizing the Extreme Networks ExtremeWorks OnSite Service, please follow these steps:

1. Purchase the ExtremeWorks OnSite Service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
2. After purchasing the service, follow the instructions in your confirmation email to activate your service.
3. Log in to the Extreme Networks portal to access GTAC and familiarize yourself with the available support options.
4. In the event of a reported failure, submit a service request through the portal or contact GTAC to initiate the on-site support process.

Frequently Asked Questions

• What is included in the ExtremeWorks OnSite Service? The service includes technical support, parts replacement, and on-site labor for Covered Products, along with 24/7 access to GTAC.
• How quickly can I expect a technician to arrive on-site? The service response time is Next Business Day for parts and labor, ensuring that your issues are addressed as quickly as possible.
• What if I need assistance outside of regular business hours? You can contact GTAC 24 hours a day, 365 days a year, for immediate assistance with technical problems or inquiries about your Extreme Networks products.
• Is there a limit to the number of service calls I can make? There is no limit to the number of service calls covered under the ExtremeWorks OnSite Service during the service period, as long as they pertain to the Covered Products.
• Can I upgrade my service level at any time? Yes, you may have the option to upgrade your service level by contacting your Extreme Networks partner or customer service representative to discuss available options.