Extreme Networks ExtremeWorks OnSite Service - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks OnSite Service is a premier support solution meticulously designed to elevate the performance and reliability of your network. It combines proactive monitoring with rapid incident response to ensure seamless network operations. This extended service plan is perfect for businesses that require the highest level of technical support and uninterrupted service. Below, we highlight the key features and benefits that make the ExtremeWorks OnSite Service an essential asset for your organization.

• Proactive Remote Monitoring: Experience the advantage of continuous remote network monitoring, which identifies potential issues before they escalate into critical problems. This service guarantees that your network health is continuously evaluated, allowing for timely interventions that keep your operations running smoothly.
• On-Site Support: With the ExtremeWorks OnSite Service, you benefit from on-site technical support aimed at minimizing downtime. Trained professionals are dispatched to your location, ensuring swift resolution of any hardware or configuration issues that may arise.
• 24/7 Access to Network Operations Center (NOC): Enjoy peace of mind with round-the-clock access to Extreme Networks' NOC. Whether you need immediate assistance or have product-related inquiries, expert support is just a phone call or click away every hour of every day throughout the year.
• Rapid Parts Replacement: The service includes a rapid 4-hour parts replacement response time, ensuring that any defective components are swiftly replaced. This guarantees reliable service and maximum productivity for your organization.
• Dedicated Account Management: Each client is assigned a dedicated managed services account manager who will conduct scheduled review sessions. This tailored approach provides you with personalized support and valuable insights into your network's performance and security.

Technical Details of Product

• Service Type: ExtremeWorks Managed Services ResponsePLUS - Onsite
• Service Duration: 1 Year
• Coverage: Includes all specified Covered Products as defined in the service agreement
• Support Availability: 24/7/365 access to NOC
• Parts Replacement Response Time: 4 hours

How to Install

Installing the Extreme Networks ExtremeWorks OnSite Service is a straightforward process:

1. Contact your Extreme Networks representative to initiate the service agreement.
2. Provide the list of Covered Products that will be included under the service plan.
3. A dedicated account manager will be assigned to you for all future communications.
4. Schedule an initial review session to discuss your network's needs and set up monitoring.
5. Access the Extreme Networks Managed Services Gateway to monitor your network's health and performance in real-time.

Frequently Asked Questions

• What is included in the ExtremeWorks OnSite Service? The service includes proactive remote monitoring, on-site technical support, 24/7 access to the NOC, rapid parts replacement, and dedicated account management.
• How quickly can I expect parts replacement? The service guarantees a 4-hour response time for parts replacement to minimize downtime.
• Is there a dedicated support team for this service? Yes, customers are assigned a dedicated account manager and have access to a team of NOC support engineers.
• Can I customize the service coverage? Yes, coverage can be tailored based on your specific needs and the products included in the agreement.
• How do I access the Managed Services Gateway? Upon enrollment in the service, you will receive instructions and login credentials to access the Managed Services Gateway for real-time network monitoring.