Description
The Extreme Networks ExtremeWorks Premier Advanced Hardware Replacement (AHR) service offers unparalleled support for your Extreme Networks products, ensuring your network infrastructure remains robust and efficient. This extended service plan is tailored to meet the demands of modern businesses, providing proactive assistance and fast resolution times to minimize network downtime and enhance operational productivity.
- Proactive Support: Experience premier post-sale support that addresses your daily technical needs, ensuring your network remains operational and efficient at all times.
- Rapid Parts Replacement: Benefit from an impressive 4-hour parts replacement service response time, enabling timely solutions and significantly reducing potential downtime.
- 24/7 Global Technical Assistance: Gain round-the-clock access to Extreme Networks' Global Technical Assistance Center (GTAC), providing you with expert guidance any time of the day or night, 365 days a year.
- Comprehensive Coverage: Enjoy technical support, update and upgrade assistance, and advanced parts replacement for all covered products, ensuring your hardware is always up to date.
- One Year of Service: The one-year duration of this service plan provides peace of mind, allowing you to concentrate on your core business while we manage the technical complexities.
Technical Details
- Service Type: Premier Support - Advanced Hardware Replacement
- Duration: 1 Year
- Response Time: 4 Hours for parts replacement
- Support Availability: 24/7 access to GTAC
- Eligibility: Covers all specified Extreme Networks products
How to Install
To utilize the Extreme Networks ExtremeWorks Premier Advanced Hardware Replacement service, follow these steps:
- Purchase the service through an authorized Extreme Networks partner or online portal.
- Register your Extreme Networks products with the provided service plan information.
- In case of a hardware failure, contact the GTAC using the provided telephone number or online support portal.
- Provide details of the reported issue and receive guidance from technical experts.
- Once diagnosed, await the arrival of the replacement parts as per the 4-hour response time.
Frequently Asked Questions
- What products are covered under the ExtremeWorks Premier AHR service? The service covers all specified products from Extreme Networks as detailed in the service agreement.
- How quickly can I expect a replacement part? Under the service agreement, you can expect a replacement part to arrive within 4 hours of diagnosis.
- Can I access support at any time? Yes, you have 24/7 access to the Global Technical Assistance Center for any support queries or issues.
- What if I need upgrades or updates for my hardware? The service includes support for updates and upgrades, ensuring your equipment remains current and efficient.
- Is there a limit to the number of support requests I can make? There is no limit on support requests; our goal is to provide you with the best possible service whenever you need it.
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