Description
The Extreme Networks ExtremeWorks Premier Advanced Hardware Replacement service is indispensable for businesses aiming to optimize their networking infrastructure's reliability and performance. This innovative service provides comprehensive support and maintenance, allowing you to concentrate on your core business activities while ensuring your network operates seamlessly. With 24/7 availability and a commitment to excellence, you can trust in the quality of service that the ExtremeWorks Premier offers.
- 24/7 Global Technical Assistance: Access immediate and expert support whenever needed through the Extreme Networks Global Technical Assistance Center (GTAC), available every day of the year.
- Next Business Day Parts Replacement: Reduce downtime significantly with our efficient Next Business Day delivery service for replacement parts, ensuring your operations remain uninterrupted.
- Comprehensive Coverage: Receive extensive support for all Extreme Networks hardware and Operational Software, providing you peace of mind regarding your technical needs.
- Proactive Support: Gain from continuous monitoring and tailored recommendations designed to identify and prevent potential issues before they affect your network operations.
- 1-Year Extended Service Duration: Experience a full year of dedicated service, ensuring consistent monitoring and support to uphold optimal network performance.
Technical Details of the Product
- Service Type: Advanced Hardware Replacement (AHR)
- Support Availability: 24x7 (24 hours a day, 365 days a year)
- Response Time: Next Business Day for parts replacement
- Service Duration: 1 Year
- Coverage: Extreme Networks hardware and Operational Software
How to Install
To begin utilizing the Extreme Networks ExtremeWorks Premier Advanced Hardware Replacement service, simply follow these easy steps:
- Purchase the Service: Add the ExtremeWorks Premier AHR service to your cart and complete the purchase process.
- Register Your Products: Ensure that your Extreme Networks products are properly registered to receive seamless support.
- Access GTAC: Should you encounter any issues, reach out to GTAC via phone or web to report your problem and receive assistance promptly.
- Follow Instructions: Adhere to the guidance provided by GTAC for effective troubleshooting and parts replacement.
- Receive Replacement Parts: In case a part needs replacement, expect to receive the new component by the next business day, minimizing any potential disruption to your network.
Frequently Asked Questions
- What products are covered under the ExtremeWorks Premier AHR service? All Extreme Networks hardware and Operational Software are included under this service.
- How do I access support? Support is accessible through the Extreme Networks Global Technical Assistance Center (GTAC) via phone or web, available 24/7.
- What is the response time for part replacement? The service guarantees a Next Business Day response time for parts replacement, ensuring timely service delivery.
- How long is the service duration? The ExtremeWorks Premier AHR service lasts for a duration of 1 year, providing ongoing support for your network equipment.
- Can I renew the service after one year? Yes, the service can be renewed at the end of the one-year period, allowing you to continue receiving comprehensive support.
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