ExtremeWorks Premier Advanced Hardware Replacement — 1 Year Extended Service

Premium post-sale support from Extreme Networks that pairs proactive maintenance with rapid hardware replacement to keep your network performing at peak levels. This 1-year Extended Service is designed for customers who rely on mission-critical infrastructure and demand dependable, predictable support that minimizes downtime and manual intervention. With ExtremeWorks Premier, you gain access to advanced hardware replacement, continuous operational software support, and a proactive team focused on keeping your system healthy, secure, and aligned with evolving network needs. The service is anchored by a commitment to high-availability, fast response, and clear value through proactive analysis and dependable parts delivery, all tied to your specific environment and business requirements.

• Proactive, high-touch post-sales support keeps your Extreme Networks environment performing at optimum levels by combining proactive analysis, tailored recommendations, and hands-on assistance from seasoned engineers. This means fewer firefighting moments and more time focusing on strategic networking initiatives that drive uptime, security, and performance.
• Advanced hardware replacement with fast, reliable Next Business Day delivery ensures rapid restoration of service after a diagnosed failure, reducing mean time to repair (MTTR) and downtime costs. Depot-based parts handling is designed to minimize on-site disruption while keeping critical devices operating with minimal delay.
• 24x7 access to the Extreme Networks Global Technical Assistance Center (GTAC) provides around-the-clock problem reporting, technical guidance, and escalation management for hardware and operational software. You can initiate tickets any time and work with dedicated engineers who understand Extreme hardware architectures and software ecosystems.
• Comprehensive coverage includes both hardware replacement and update/upgrade support for Covered Products, ensuring you stay current with the latest features, security patches, and interoperability improvements that affect your network, without surprises in annual budgeting.
• One-year service duration delivers a predictable total cost of ownership, with depot-style service and flexible options for renewal to maintain continuity of support as your network grows, evolves, or migrates to new hardware platforms.

Technical Details of ExtremeWorks Premier Advanced Hardware Replacement

• Service type: Premier Advanced Hardware Replacement (AHR) under Extreme Networks Premier Support, designed for proactive hardware resilience and rapid part provisioning.
• Coverage: Covered Products include Extreme Networks hardware and related Operational Software, as defined in the service terms; coverage begins from the activation date and is refreshed with each renewal.
• Response time: Next Business Day Parts Replacement to minimize downtime and keep critical paths online; response times are aligned with the service level purchased and geographic coverage.
• Delivery model: Depot-based parts service with fast, reliable turnaround to ensure minimal disruption to network operations, supported by a robust supply chain and accurate part matching.
• Availability: 24x7 access to GTAC, 365 days a year, with multilingual support options where available and escalation to engineering as needed for complex issues.
• Service duration: 1 Year from activation, with renewal options to extend coverage and maintain service continuity across your network lifecycle.
• Key benefits: Proactive maintenance, diagnostic analysis, and recommended optimizations to keep systems performing at peak levels, helping you plan maintenance windows and capacity expansions with confidence.
• Reference SKU: 7520-48y-8c-ac-r (as listed in the product title), used for ordering, asset tracking, and service enrollment.

How to Install and Activate ExtremeWorks Premier Advanced Hardware Replacement

• Step 1 — Verify eligibility and capture details: Confirm your product is within the Covered Products scope and gather essential identifiers such as the SKU 7520-48y-8c-ac-r, serial numbers of affected devices, and your preferred service start date.
• Step 2 — Activate and register the service: Contact GTAC or your Extreme Networks account manager to activate the Premier Advanced Hardware Replacement. Provide the service level, shipping preferences (depot or on-site), and contact points for rapid coordination.
• Step 3 — Plan and document replacement workflows: Work with GTAC to establish escalation paths, define replacement procedures, and confirm any on-site deployment requirements, including access instructions and safety considerations.
• Step 4 — Diagnose and initiate replacement: When a fault is diagnosed, GTAC coordinates the replacement part under the Next Business Day SLA, ensuring parts are matched to the affected hardware and are compatible with the installed software versions.
• Step 5 — Execute replacement and validate: Install the replacement part following Extreme Networks’ guidelines, perform post-replacement validation tests, and report results back to GTAC to close the service ticket with confirmation of restored functionality.
• Step 6 — Review and renew: At the end of the 1-year term, review your network needs, potential hardware refresh cycles, and renewal options to maintain uninterrupted Premier Support coverage as your environment scales.

Frequently Asked Questions

• What is ExtremeWorks Premier Advanced Hardware Replacement? It is a 1-year extended service providing proactive hardware replacement, 24x7 GTAC access, and update/upgrade support for Extreme Networks hardware and Operational Software, designed to keep critical networks up and performing optimally.
• What does Next Business Day replacement entail? After a fault is diagnosed, a replacement part is shipped and scheduled to arrive by the next business day, subject to geography, stock, and service terms.
• Which products are covered? Covered Products include Extreme Networks hardware and related Operational Software as defined by the service terms; specific coverage is confirmed during enrollment and is tied to the SKU 7520-48y-8c-ac-r and associated hardware.
• How do I access GTAC? GTAC is available 24/7 via phone and web to report problems, obtain technical guidance, and receive escalation management for hardware and software issues.
• Can I renew the service after one year? Yes. Extreme Networks offers renewal options to extend Premier support, ensuring continuous coverage as your network evolves or expands.
• How does the hardware replacement impact total cost of ownership? The service provides predictable costs through a fixed 1-year term, minimizes downtime, accelerates MTTR, and reduces surprise repair expenses by including proactive diagnostics and upgrade support.
• What if I need on-site service? On-site deployment options may be available depending on service terms and geographic location; your GTAC contact will confirm the most appropriate delivery model for your environment.