Extreme Networks ExtremeWorks Premier - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Premier - Extended Service - 1 Year, the essential support package designed to keep your network running smoothly and efficiently. This premium service not only guarantees network performance but also provides you with unparalleled technical support, ensuring that you can focus on what truly matters – your business. With a range of unique features tailored to meet the demands of modern-day networking, this service is your go-to solution for uninterrupted service and peace of mind.

• 24 x 7 x 4 Hour On-Site Support: Enjoy unmatched reliability with around-the-clock service, ensuring expert help is always available, no matter the hour. Our skilled technicians are committed to providing timely assistance to minimize downtime.
• Comprehensive Parts Replacement: The ExtremeWorks Premier includes essential parts replacement, enabling you to access necessary components swiftly. This mitigates equipment failures, ensuring that your network remains fully operational and up-to-date.
• Expert Technical Assistance: Rest easy knowing that knowledgeable professionals are just a call away. Our dedicated team is equipped to handle a multitude of technical issues, providing expert guidance and support throughout the year.
• Quick Solutions with On-Site Availability: Expect fast and effective solutions tailored to your needs with our on-site support. Our technicians are ready to address any challenge directly at your location, minimizing disruptions to your network.
• Enhanced Business Continuity: Investing in the ExtremeWorks Premier service proactively safeguards your business against potential network failures. This ensures smooth operations, enhancing your overall productivity and performance.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 1 Year
• Support Availability: 24 x 7 x 4 Hour On-Site Maintenance
• Maintenance Inclusions: Parts Replacement, Labor, and Technical Support

How to Install

Installing the Extreme Networks ExtremeWorks Premier service is a straightforward process. Just follow these simple steps to ensure successful activation:

1. Purchase the ExtremeWorks Premier service through an authorized reseller or directly from Extreme Networks.
2. Receive your service confirmation and activation code via email.
3. Contact Extreme Networks customer support to activate your service using the provided code.
4. Once activated, you will receive detailed instructions on how to access technical support and request on-site assistance whenever necessary.

Frequently Asked Questions

• What does the ExtremeWorks Premier service include? The ExtremeWorks Premier service includes 24/7 on-site technical support, parts replacement, and expert assistance for all technical issues.
• How quickly can I expect on-site support? Our guaranteed response time is within 4 hours, ensuring that help arrives promptly to minimize any disruptions to your network.
• Is there a limit on the number of service calls I can make? No, there is no limit on service calls. You can reach out for support as often as necessary throughout the year.
• What types of issues can be resolved under this service? The service covers a wide range of technical issues related to Extreme Networks equipment, including hardware malfunctions and software-related challenges.
• Can I renew the service after one year? Yes, you can renew the ExtremeWorks Premier service at the end of your one-year term to continue receiving uninterrupted support.