Extreme Networks ExtremeWorks Premier Extended Service - 1 Year

This product description covers the Extreme Networks ExtremeWorks Premier Extended Service for 1 year, designed to safeguard your Extreme Networks investment and maximize uptime for your 5520-24x devices. With fast return-to-service through depot-based repairs, exchange options, and proactive parts protection, this Premier extension elevates reliability, productivity, and total cost of ownership for enterprise networks. The service focuses on minimizing disruption by providing streamlined parts replacement and a dependable escalation path so your critical network infrastructure stays online when it matters most.

In today’s enterprise environments, network reliability translates directly into user satisfaction, smoother operations, and reduced risk. ExtremeWorks Premier Extended Service delivers a comprehensive shield for your 5520-24x appliances, ensuring you can rely on swift parts replenishment, efficient exchanges, and dedicated support. The 1-year duration is chosen to align with typical hardware refresh cycles, maintenance planning, and budget cycles, giving you predictable protection without long-term commitments. Whether you’re expanding a campus network, supporting distributed sites, or running a data center core, this service helps you maintain peak performance with less downtime and lower operational friction.

The core value proposition centers on speed, simplicity, and certainty. Next Business Day Advance Parts Replacement means you don’t wait for critical components to arrive after a failure—you receive replacement parts to keep your network flowing, with the assurance that replacement hardware will be dispatched promptly to reduce downtime. The service is structured around a depot model, which streamlines the repair process by exchanging suspect components at a centralized facility, then returning tested, field-ready hardware quickly. This approach minimizes on-site disruption while maximizing the efficiency and reliability of your network operations.

By choosing ExtremeWorks Premier Extended Service, you’re investing in long-term continuity for your network. The program is designed to protect your hardware investment and boost system reliability, ensuring maximum productivity for teams that rely on constant connectivity. It’s particularly well-suited for environments using the 5520-24x platform, where performance, security, and uptime are non-negotiable. The combination of exchange-ready parts, depot-based troubleshooting, and rapid response creates a strong foundation for enterprise-grade network resilience and predictable maintenance planning.

• Comprehensive 1-year coverage: Protects your Extreme Networks 5520-24x investment with a full 12-month Extended Service plan that aligns with hardware lifecycles and business needs, delivering sustained reliability and value.
• Next Business Day - Advance Parts Replacement: Minimize downtime with fast, proactive parts replacement. When a component fails or shows signs of degradation, a replacement part is dispatched quickly to restore service with minimal interruption.
• Service Depot - Exchange - Parts: A streamlined depot-based repair model that includes parts exchange and replacement, enabling efficient remediation without lengthy on-site service delays.
• Increased reliability and productivity: By reducing mean time to repair (MTTR) and ensuring predictable service windows, your network experiences less unplanned downtime and teams stay focused on core initiatives.
• Device compatibility and enterprise readiness: Specifically tailored for the 5520-24x platforms, the Premier Extended Service aligns with enterprise networking requirements, helping you maintain performance, security, and scalability.

Technical Details of Extreme Networks ExtremeWorks Premier Extended Service - 1 Year

• Service Type: Extended Service (Premier)
• Duration: 1 Year
• Delivery Model: Service Depot
• Coverage: Exchange and Parts Replacement with Depot-based repair
• Response Time: Next Business Day - Advance Parts Replacement
• Device Compatibility: Extreme Networks 5520-24x
• Scope of Support: Parts, Exchange, and rapid remediation to minimize downtime

How to install ExtremeWorks Premier Extended Service

Activation and setup of ExtremeWorks Premier Extended Service are designed to be straightforward, with steps that fit into typical procurement and maintenance workflows. Begin by confirming eligibility and purchasing the 1-year Extended Service contract for your 5520-24x devices. After purchase, gather essential device details, including serial numbers and model identifiers, to align your service record with the Extreme Networks portal. Activate the service through the official Extreme Networks service portal or your authorized reseller, and provide contract or order information to trigger coverage for your 5520-24x hardware.

Next, verify contact and delivery details to ensure accurate dispatch of Next Business Day replacement parts. Maintain current escalation contacts and specify your preferred shipping address for depot exchanges. In the event of hardware issues, you’ll initiate a request through the service portal, which will authenticate your contract, confirm device eligibility, and coordinate the exchange or depot shipment. Prepare the faulty unit for return according to the instructions provided by Extreme Networks, and, if required, package the device securely to protect components during transit. While the service emphasizes depot repair, having the device documentation ready can speed up the process and reduce back-and-forth communications.

For ongoing maintenance, keep your 5520-24x firmware and configuration in line with your network policy and security requirements. While the Premier Extended Service focuses on parts replacement and depot-based repairs, pairing it with a proactive maintenance regimen—such as regular health checks and firmware updates—will further maximize uptime and performance. If you operate a multi-site network, it’s often beneficial to centralize service management for all 5520-24x units under the same contract to streamline renewals, service levels, and reporting. Remember to track expiration dates, renewal windows, and any changes to your network environment so your coverage remains uninterrupted.

Frequently Asked Questions

• What does ExtremeWorks Premier Extended Service include? It provides 1-year extended coverage for Extreme Networks 5520-24x hardware, including depot-based repair, exchange, and advance replacement of parts with Next Business Day delivery, designed to minimize downtime and protect your investment.
• What is the response time for replacement parts? The service offers Next Business Day - Advance Parts Replacement, ensuring fast delivery of replacement components to restore service quickly.
• How is the service delivered? The service uses a Depot model, where replacement parts are shipped and, if required, faulty components are serviced or replaced at a centralized facility for efficient turnaround.
• Which devices are covered? The coverage is tailored for Extreme Networks 5520-24x hardware, aligning with the needs of networks relying on this platform for core or edge functions.
• How do I activate or renew this service? Activation typically occurs via the Extreme Networks service portal or through your authorized reseller. Provide contract details, device serial numbers, and location information to complete activation. Renewal is handled through the same channel to maintain continuous protection.