Extreme Networks ExtremeWorks Premier Extended Service – 1 Year (EWP Premier NBD AHR 7520-48XT-6C)

In today’s fast-paced, connectivity-driven world, uptime is non-negotiable. Extreme Networks ExtremeWorks Premier Extended Service provides a proactive, high-touch post-sale support framework engineered to keep your Extreme Networks hardware and software operating at peak performance. This 1-year service is designed to protect your investment, minimize downtime, and deliver rapid access to expert assistance through Extreme Networks’ Global Technical Assistance Center (GTAC). With a focus on reliability, timely hardware replacement, and applied software updates, Premier delivers a comprehensive support experience tailored to enterprise environments that rely on steady, secure, and scalable networks. Specifically aligned with devices identified by the EWP Premier NBD AHR 7520-48XT-6C SKU, this program ensures you have the right resources at the right time to sustain critical network operations without guesswork or hesitation.

• Proactive, high-touch post-sale support: A dedicated Extreme Networks team collaborates with your IT organization to monitor network health, analyze trends, and deliver actionable recommendations. Regular health checks, proactive problem prevention, and tailored guidance help avoid incidents before they impact users, so your network remains resilient and predictable.
• 24x7 access to the Global Technical Assistance Center (GTAC): Get round-the-clock telephone and web-based support for hardware and Operational Software. GTAC engineers are available 365 days a year to troubleshoot complex issues, provide engineering guidance, and assist with configuration optimization to maximize performance and reliability.
• Advanced hardware replacement with Next Business Day (NBD) logistics: When a failure is diagnosed within coverage, a replacement part is shipped for arrival within the service’s defined response time. This fast, depot-based approach minimizes downtime, enabling swift restoration of critical services and maintaining service level agreements with confidence.
• Software updates and upgrades: Premier includes ongoing access to important software updates and upgrades for supported products. By staying current with performance, security, and compatibility enhancements, your network benefits from improvements that tighten resilience and extend the lifecycle of your existing infrastructure.
• Flexible, enterprise-ready coverage: The service footprint is designed to protect your investment across Covered Products as defined in the agreement, with depot-based support that balances speed, reliability, and cost for a wide range of enterprise environments. This flexibility helps you align maintenance strategies with business priorities and tolerance for downtime.

Technical Details of Extreme Networks ExtremeWorks Premier

• Service Type: Premier Extended Support for Extreme Networks hardware and Operational Software.
• Contract Duration: 1 Year of coverage from the start date of service activation.
• SKU / Product Reference: 7520-48XT-6C (EWP Premier NBD AHR) – aligns with the product line and device specified in the terms of coverage.
• Coverage Scope: Includes technical support, updates and upgrades for Covered Products, and advanced hardware replacement as defined in the service terms.
• Access to GTAC: 24x7 telephone and web access to the Extreme Networks Global Technical Assistance Center for issue reporting and product-related assistance.
• Hardware Replacement: Next Business Day (NBD) advance hardware replacement where the service level purchased requires replacement parts to arrive within the specified SLA, with depot-based fulfillment.
• Delivery Model: Depot-based service to balance speed and cost, with rapid replacement part delivery and professional support workflows.
• Remediation Focus: Timely diagnosis, guidance, and actionable steps to restore or optimize network performance, with part replacement as needed to maintain continuity.
• Scope of Protection: Includes defined Covered Products as per the agreement, ensuring a predictable and consistent level of support across the environment.

How to Install Extreme Networks ExtremeWorks Premier

• Step 1: Verify eligibility and identify devices: Confirm that the device model (in this case, associated with SKU 7520-48XT-6C) is enrolled under the ExtremeWorks Premier program and that the contract is active for the current term. Gather necessary identifiers such as device serial numbers, site locations, and service agreement IDs to streamline the engagement with GTAC.
• Step 2: Review coverage scope and terms: Revisit the service agreement to understand what is included for covered products, including hardware replacement, software updates, and support channels. Ensure all stakeholders are aware of response times and replacement SLAs so expectations are aligned with business needs.
• Step 3: Establish GTAC access channels: Confirm the preferred method of contact (phone or web) for GTAC, and ensure the designated technical contacts have the required credentials and permissions to open service requests and view incident histories.
• Step 4: Prepare for a potential replacement event: If hardware replacement may be triggered, prepare by noting the replacement-part SKU, shipment recipient details, and on-site access instructions if applicable. Record escalation paths and notification preferences to minimize delays during an incident.
• Step 5: Engage GTAC for diagnostics and remediation: When a fault is observed, open a GTAC ticket with a thorough description of symptoms, affected services, and any error messages. GTAC will diagnose, propose remediation steps, and, if required, initiate an NBD hardware replacement with expedited shipping under the service terms.
• Step 6: Coordinate replacement and post-replacement steps: Upon shipment, coordinate delivery windows and confirm any required downtime with relevant stakeholders. After installation, perform recommended post-replacement actions, such as software updates or configuration checks, to ensure optimal performance and validate restoration of services.

Frequently Asked Questions

• What is included in Extreme Networks ExtremeWorks Premier? ExtremeWorks Premier is a 1-year extended service that delivers proactive, high-touch post-sale support. It includes 24x7 GTAC access for hardware and Operational Software, updates and upgrades, and advanced hardware replacement (Next Business Day) for Covered Products as defined in the service terms, helping to maximize network uptime and reliability.
• How does 24x7 GTAC support work? GTAC is available by telephone and web around the clock to report problems, ask product-related questions, and receive expert assistance. This accessibility ensures rapid triage, guidance, and escalation for critical incidents regardless of the time or day.
• What does Next Business Day hardware replacement mean? If a diagnosed failure falls under coverage, a replacement part is shipped to arrive within the SLA specified by the chosen service level. This speeds restoration of service and minimizes downtime, with depot-based fulfillment to balance speed, cost, and reliability.
• Is software updates and upgrades included? Yes. Premier covers updates and upgrades for supported Operating Software, helping to maintain security, performance, and compatibility with the latest features and bug fixes.
• Do I need on-site support with Premier? The core model for this service is depot-based with advanced hardware replacement. On-site support may be available under specific terms or as an add-on, but the standard Premier offering emphasizes rapid depot replacement and remote support through GTAC unless otherwise specified in the contract.
• How do I enroll or renew? Enrollment typically occurs at the time of hardware purchase or via a contract amendment. Renewal is arranged before the current term expires to maintain continuous coverage, and GTAC access remains available throughout the term to eligible customers.
• What devices are covered? Coverage applies to Covered Products as defined in the service agreement, with special reference to the SKU associated with the purchase (for example, 7520-48XT-6C). Always consult the contract terms to confirm which specific devices, configurations, and software releases are included under Premier.