Extreme Networks ExtremeWorks Premier Extended Service – 1 Year

Introducing Extreme Networks ExtremeWorks Premier Extended Service, a proactive, high-touch post-sale support program designed to keep your Extreme Networks infrastructure performing at its peak. This 1-year service delivers comprehensive hardware and software support, advanced parts replacement, and ongoing access to Extreme Networks’ Global Technical Assistance Center (GTAC) for around-the-clock guidance. Built for mission-critical networks, Premier Extended Service combines proactive monitoring, timely updates, and a straightforward, predictable cost structure to minimize downtime, accelerate issue resolution, and maximize the value of your Extreme investments. With AHR (Advanced Hardware Replacement) and depot-style parts service, you gain a reliable, scalable support framework that evolves with your network, ensuring your systems stay current with the latest releases and best practices.

• Comprehensive 24x7 support and proactive network care

  With round-the-clock access to Extreme Networks GTAC, you can report problems, ask product questions, and receive expert guidance whenever you need it. Premier Extended Service emphasizes proactive care, including health checks, preventative recommendations, and timely notifications about potential issues before they impact operations. The result is reduced mean time to repair (MTTR) and enhanced uptime for critical applications, data center workloads, and campus networks.

  Designed for environments that require high availability, this service pairs expert engineering resources with a customer-focused delivery model. Expect proactive diagnostics, root-cause analysis, and tailored recommendations that help you optimize performance, capacity planning, and network resilience across switches, access points, and management software.

• Hardware and software updates, with Advanced Hardware Replacement (AHR)

  Premier Extended Service includes ongoing update and upgrade support for covered products, ensuring your hardware and software stay current with Extreme Networks’ latest releases. When a hardware fault is diagnosed, AHR provides accelerated replacement parts to minimize downtime, with removal and arrival of replacement components aligned to the service level purchased. This ensures your network remains secure, compatible with new features, and aligned with the most recent security and performance improvements.

  By combining software maintenance with proactive hardware replacement, this service helps you avoid compatibility gaps and firmware regressions, simplifying change management and reducing the risk associated with major upgrades or configuration changes. It’s an integrated approach designed to keep your network performing at optimal levels while you focus on business objectives.

• Next Business Day - Parts Replacement and depot-focused efficiency

  One of the cornerstone benefits of Premier Extended Service is the Next Business Day (NBD) parts replacement program. Should a covered component fail, the service facilitates rapid parts delivery and deployment, typically arriving by the next business day. Depot service reduces downtime by enabling fast, cost-effective parts processing and refurbishment, with the aim of getting your network back online quickly and reliably.

  This streamlined approach to parts logistics minimizes business interruption and supports a predictable maintenance cadence. IT teams can plan maintenance windows with confidence, knowing replacement parts are sourced, shipped, and installed with minimum disruption. The depot focus also helps optimize spare parts inventory and reduce on-site logistics complexity.

• Cost predictability and easy renewal for total cost of ownership (TCO)

  The 1-year duration of ExtremeWorks Premier Extended Service provides a predictable, manageable budget for your network operations. With a clear scope of coverage, you avoid hidden costs associated with ad-hoc support, urgent escalations, or unplanned hardware replacements. This clarity supports financial planning, capacity investments, and lifecycle budgeting, helping you quantify the long-term value of your Extreme investments.

  In addition to predictable costs, you gain access to new releases and feature updates that drive performance, security, and efficiency. This helps your network stay current, reduce risk exposure, and maximize the return on your technology investments without surprise charges or service gaps.

• Seamless integration, flexibility, and scalability with Extreme Networks

  ExtremeWorks Premier Extended Service is designed to adapt to your evolving network needs. As your environment grows—whether expanding data centers, ramping up campus coverage, or migrating to new software stacks—the service supports continued access to GTAC, ongoing updates, and hardware replacement options. The combination of proactive support, hardware readiness, and software continuity gives you a scalable foundation that aligns with change management practices, governance, and security requirements.

  With this service, you also benefit from cross-functional collaboration between Extreme Networks teams and your IT staff. Knowledge transfer, best-practice guidance, and structured onboarding help your team maintain operational excellence, optimize configurations, and accelerate adoption of new capabilities across your network ecosystem.

Technical Details of Extreme Networks ExtremeWorks Premier Extended Service – 1 Year

• Service Type: Premier Extended Service for Extreme Networks products
• Duration: 1 Year
• Access: 24x7 Global Technical Assistance Center (GTAC) for reporting problems and receiving assistance
• Hardware & Software Coverage: Technical support, update and upgrade support for Covered Products
• Parts Replacement: Advanced Hardware Replacement (AHR) with Next Business Day (NBD) parts delivery
• Service Delivery: Depot-based parts service to enable fast, reliable, and cost-effective response
• Maintenance Focus: Proactive health checks, recommendations, and ongoing optimization guidance
• New Releases: Includes access to new releases and updates to help handle mishaps and keep systems current

How to install ExtremeWorks Premier Extended Service

• Step 1 – Purchase and confirm eligibility

  Begin by purchasing the Premier Extended Service for the specified Extreme Networks products. Confirm which devices and software versions are covered, and align the service level with your network's availability requirements. This step sets the foundation for seamless activation and future support.

• Step 2 – Activate GTAC access and service entitlement

  Activate your GTAC entitlement through your account manager or Extreme Networks support portal. This grants 24x7 access to technical assistance, case submissions, and remote diagnostics. Activation ensures you can report incidents and request guidance at any time, without delays.

• Step 3 – Schedule onboarding and initial assessment

  Work with Extreme Networks to schedule onboarding and an initial health assessment of your covered devices. During onboarding, you’ll receive recommended maintenance windows, configuration baselines, and upgrade paths, helping you establish a baseline for performance and reliability.

• Step 4 – Implement updates and plan for hardware replacements

  Begin implementing authorized software updates and firmware upgrades as directed by GTAC or your account team. If hardware replacements are needed, leverage the AHR program to receive replacement parts quickly for Next Business Day delivery, minimizing disruption to critical services.

• Step 5 – Ongoing management and renewals

  Throughout the year, engage with GTAC for proactive advice, periodic health checks, and recommended optimizations. As the term nears its end, coordinate renewal to maintain continuous coverage, ensuring your network remains protected, up-to-date, and performing at peak levels.

Frequently asked questions

• What does ExtremeWorks Premier Extended Service include?

  Premier Extended Service provides 24x7 GTAC access, hardware and software support, updates and upgrades for covered products, Advanced Hardware Replacement (AHR), and Next Business Day parts replacement delivered via depot service. It’s designed to minimize downtime, optimize performance, and deliver a predictable annual cost with ongoing access to new releases.

• How long is the coverage period?

  The coverage period for this plan is 1 year from the start date of service. Renewal options are available to maintain continuous support and avoid gaps in coverage.

• What is Next Business Day Parts Replacement?

  Next Business Day (NBD) Parts Replacement ensures that replacement parts are shipped and delivered by the next business day after a fault diagnosis. Depot-based processing helps expedite the replacement and minimize downtime, enabling rapid restoration of service.

• How do I access GTAC?

  Access GTAC by registering with Extreme Networks through your account manager or support portal. You can submit cases, request diagnostic assistance, and receive guidance 24/7 to resolve issues efficiently.

• Can I upgrade or modify my service level during the term?

  Service levels can typically be adjusted through your Extreme Networks account team. Upgrades may include expanded coverage, additional hardware, or enhanced service options to align with changing network needs and growth.