Description
The Extreme Networks ExtremeWorks Premier - Extended Service is an essential service plan tailored for businesses that rely on Extreme Networks infrastructure. This comprehensive support solution is designed to ensure optimal performance and reliability of your network systems. With a focus on delivering exceptional support, this service plan is set to protect your investment while enhancing operational efficiency. Here’s why the ExtremeWorks Premier service is the right choice for your business:
- On-Site Maintenance: Enjoy the convenience of having technical support come directly to your location, reducing travel time and minimizing downtime.
- Comprehensive Parts Replacement: Quickly resolve any hardware issues with the parts replacement service included in your plan, ensuring your operations are disrupted as little as possible.
- Next Business Day Response: Benefit from rapid support with a guaranteed Next Business Day response time for both parts and labor, allowing you to maintain seamless operations.
- One-Year Service Duration: Enjoy a full year of ongoing support and maintenance, ensuring your network infrastructure remains robust and reliable.
- Increased Productivity: With timely parts and labor services, your tasks can be completed efficiently, leading to improved productivity for your team.
Technical Details of Product
- Service Type: Extended Service Plan
- Duration: 1 Year
- Response Time: Next Business Day for Parts and Labor
- Features: On-site maintenance, parts replacement service
- Target Audience: Businesses relying on Extreme Networks infrastructure
How to Install
To activate your Extreme Networks ExtremeWorks Premier - Extended Service, follow these simple steps:
- Contact your Extreme Networks representative or authorized reseller to purchase the service.
- Once purchased, register your service online through the Extreme Networks support portal.
- Ensure that your network devices are properly documented for a smooth service initiation.
- Schedule an on-site visit if necessary, to assess your network and identify any immediate maintenance needs.
- Take advantage of the parts replacement service as issues arise during your service period.
Frequently Asked Questions
- What is included in the ExtremeWorks Premier service? The service includes on-site maintenance, parts replacement, and access to technical support to resolve any issues that arise.
- How quickly can I expect service after reporting an issue? We offer a Next Business Day response for parts and labor, ensuring that your problems are addressed as quickly as possible.
- Is the service limited to specific products? This service is designed for businesses using Extreme Networks products and infrastructure, ensuring compatibility and effective support.
- Can I extend the service beyond one year? Yes, you can renew your service plan annually to continue receiving essential support and maintenance.
- What should I do if I need to report a problem? Contact Extreme Networks support through the designated channels provided during your service registration for efficient problem resolution.
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