Extreme Networks ExtremeWorks Premier Onsite Service - 1 Year - Service

Extreme NetworksSKU: 7152532

Price:
Sale price$1,430.41

Description

Discover the ultimate support solution for your network with the Extreme Networks ExtremeWorks Premier Onsite Service. This one-year service provides unmatched assistance designed to keep your Extreme Networks products operating at peak performance. With an emphasis on proactive support, 24/7 accessibility, and onsite expertise, this service is your key to ensuring seamless network operations and resolving any technical challenges that may arise efficiently.

  • Proactive Support: Experience high-touch post-sale support that prioritizes your technical needs and fosters strong relationships with qualified professionals.
  • 24/7 Accessibility: Enjoy round-the-clock access to the Extreme Networks Global Technical Assistance Center (GTAC) for immediate assistance with any product-related inquiries and issues.
  • Onsite Expertise: Benefit from the convenience of onsite support from highly skilled field technicians, ensuring quick and effective resolution of any network issues you may face.
  • Rapid Response Time: Take advantage of a guaranteed 4-hour response time for parts and labor, minimizing downtime and maximizing your network’s performance.
  • Comprehensive Coverage: This service includes all necessary parts, labor, and technical support tailored to your specific service level to ensure reliable maintenance throughout the year.

Technical Details of Product

  • Service Duration: 1 Year
  • Service Level Agreement: Onsite support with specified response times
  • Technical Support: Access to GTAC support available 24/7
  • Parts and Labor: Comprehensive coverage for replacement parts and onsite labor
  • Optimization Focus: Designed to maintain and enhance network performance

How to Install

To optimize your experience with the Extreme Networks ExtremeWorks Premier Onsite Service, follow these simple steps:

  1. Purchase the service through authorized Extreme Networks resellers or directly from Extreme Networks.
  2. Receive confirmation of your service agreement along with detailed instructions and contact information for GTAC.
  3. In the event of an issue, reach out to GTAC via telephone or the web to report problems or request assistance.
  4. Upon diagnosis of a problem, a qualified field technician will be dispatched to your location as per the service level agreement.
  5. Utilize the service throughout the year to ensure optimal performance and quick resolutions to any technical challenges.

Frequently Asked Questions

  • What is included in the Extreme Networks ExtremeWorks Premier Onsite Service? This service encompasses proactive support, onsite technical assistance, 24/7 access to GTAC, and coverage for parts and labor related to your Extreme Networks products.
  • How quickly can I expect a technician to arrive? The service guarantees a 4-hour response time for both parts and labor, ensuring that your network issues are addressed promptly.
  • Can I contact GTAC at any time? Yes, you can reach the Global Technical Assistance Center 24 hours a day, 365 days a year for any product-related questions or support needs.
  • What happens if a part needs to be replaced? When a failure is diagnosed, the service covers the replacement part along with the arrival of a field technician to resolve the issue on-site.
  • Is this service suitable for small businesses? Absolutely! The ExtremeWorks Premier Onsite Service is designed to cater to various business sizes, providing tailored support that enhances network reliability and performance.

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