Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Plus - Extended Service is the ultimate service plan designed to provide unparalleled support, reliability, and peace of mind for businesses' networking infrastructures. This service plan is crafted to address the challenges faced by modern enterprises, ensuring that your network remains operational and efficient at all times. By choosing ExtremeWorks Premier Plus, you can focus on your core business operations while we take care of the technical complexities involved in network management.

• 24/7 Support: Gain peace of mind with around-the-clock access to our expert technical support team, ensuring that assistance is readily available whenever you need it.
• 4-Hour Response Time: Enjoy minimal downtime with our impressive commitment to a rapid 4-hour response time, allowing us to swiftly address any issues that may arise in your network.
• Service Depot Exchange: Take advantage of our efficient service depot exchange program, designed for quick part replacements and getting your network back online without delay.
• Parts Replacement Service: Protect your investment with our dedicated parts replacement service, ensuring reliable solutions and support for any hardware mishaps that occur.
• Cost-Effective Solutions: The ExtremeWorks Premier Plus service provides a budget-friendly approach to maintaining network reliability, enabling you to manage costs effectively while ensuring top-notch service.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 1 Year
• Support Availability: 24 x 7
• Response Time: 4 Hour
• Service Location: Service Depot
• Parts Replacement: Yes

How to Install

Installing the Extreme Networks ExtremeWorks Premier Plus service is a straightforward process. Follow these simple steps:

1. Purchase the ExtremeWorks Premier Plus service through an authorized distributor or directly from Extreme Networks.
2. After your purchase, you will receive an activation code via email.
3. Log into your Extreme Networks account and navigate to the service activation section.
4. Enter your activation code and follow the on-screen prompts to complete the activation process.
5. Contact the support team to familiarize yourself with available resources and set up your account for support requests.

Frequently Asked Questions

• What is included in the ExtremeWorks Premier Plus service? It includes 24/7 technical support, parts replacement, and a service depot exchange program to ensure hardware reliability.
• How does the parts replacement service work? If a hardware failure occurs, you can request a replacement part through the service depot. The part will be shipped to you quickly to minimize downtime.
• Can I renew my ExtremeWorks Premier Plus service? Yes, the service can be renewed annually to continue receiving support and coverage for your network equipment.
• Is there a limit on the number of service requests I can make? No, you can contact support as often as needed without any limitations on service requests.
• How do I escalate an issue if I need further assistance? You can escalate an issue by contacting the support team and requesting to speak with a senior technician or manager.