Description
The Extreme Networks ExtremeWorks Premier Plus - Extended Service offers an unparalleled level of support for your network management needs. This elite service is meticulously designed to ensure that your Extreme Networks products function at their optimal level, enabling you to concentrate on your primary business objectives without worrying about network performance. With a strong commitment to customer satisfaction, the PremierPlus Support provides essential tools and resources for efficiently managing your technical requirements.
- Proactive Remote Monitoring: Enjoy continuous, proactive remote network monitoring that keeps an eye on your network health, performance, and security issues 24/7, ensuring prompt identification and resolution of potential problems.
- Incident and Problem Management: Our dedicated support team is available to assist with all your technical issues, guiding you through incident and problem management processes, thus minimizing downtime and ensuring smooth operations.
- Advanced Parts Replacement: Benefit from our Next Business Day Advance Parts Replacement service, guaranteeing timely delivery of necessary components to maintain your network's reliability and efficiency.
- Operational Software Updates: Stay ahead of the competition with regular software updates and upgrades, ensuring your network infrastructure is equipped with the latest features and security enhancements.
- Access to Managed Services Gateway: Utilize the Extreme Networks Managed Services Gateway for real-time insights on network health, performance metrics, saved configurations, and comprehensive standardized reports.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Extended Service
- Support Coverage: All Covered Products as defined in the service agreement
- Response Time: Next Business Day for parts replacement
- Monitoring: 24/7 proactive network monitoring
How to Install
To activate your ExtremeWorks Premier Plus service, follow these straightforward steps:
- Purchase the ExtremeWorks Premier Plus service through your authorized Extreme Networks vendor.
- Receive your service confirmation and unique activation code via email.
- Log in to the Extreme Networks portal and enter your activation code to register your service.
- Once registered, our team will reach out to schedule an initial consultation to assess your network and implement monitoring tools.
- Enjoy peace of mind as our support team continuously monitors and optimizes your network's performance.
Frequently Asked Questions
What is the purpose of the ExtremeWorks Premier Plus service?
The ExtremeWorks Premier Plus service is designed to provide comprehensive support for your Extreme Networks products, ensuring your network operates at its best through proactive monitoring, rapid incident response, and regular software updates.
How does the monitoring service work?
Our monitoring service operates 24/7, analyzing your network for potential issues, performance metrics, and security concerns. Immediate alerts are sent to our support team to facilitate a quick resolution.
What kind of technical issues can be addressed?
We cover a wide range of technical issues, including connectivity problems, configuration errors, and software-related concerns. Our team is equipped to assist with incident management and provide effective solutions.
What happens if I need a part replaced?
In the event of a hardware failure, our Next Business Day Advance Parts Replacement service ensures that the necessary components are sent to you promptly. This minimizes downtime and keeps your network operational.
Can I upgrade my service level?
Yes, you can upgrade your service level by contacting your Extreme Networks representative to discuss your needs and the available options for enhanced support.
Customer reviews
Showing - Of Reviews