Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year is your ultimate solution for ensuring that your network infrastructure operates smoothly and efficiently. This comprehensive support service is designed to provide businesses with the peace of mind that their network is being proactively managed by experts. With a focus on performance optimization, advanced problem management, and real-time network visibility, this service is essential for any organization that relies on a stable and effective network. Here’s how the ExtremeWorks Premier Plus can benefit your business:

• Proactive Support: Experience uninterrupted network operation with continuous remote monitoring and expert technical support designed to preemptively address issues before they affect your business.
• Advanced Problem Management: Benefit from incident and problem management services that allow your IT team to focus on strategic initiatives while we handle technical challenges, ensuring a smooth operational flow.
• Enhanced Network Visibility: Gain real-time access to network health, performance metrics, and security issues with the Extreme Networks Managed Services Gateway, enabling informed decision-making and proactive management.
• Predictable Ownership Costs: Enjoy a predictable total cost of ownership with our tailored service packages that help you budget accurately while maintaining optimum network performance.
• Next Business Day Service: Experience timely completion of repairs and increased dependability with our Next Business Day Advance Parts Replacement service, minimizing downtime and ensuring business continuity.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Proactive Technical Support and Maintenance
• Monitoring Frequency: Continuous
• Response Time for Parts Replacement: Next Business Day
• Includes: Software updates, upgrades, and advanced parts replacement for covered products

How to Install

Installation of the Extreme Networks ExtremeWorks Premier Plus service is straightforward:

1. Contact Extreme Networks Customer Support to initiate your service setup.
2. Provide your network configuration details and any specific requirements you may have.
3. Receive confirmation and access to the Managed Services Gateway.
4. Begin leveraging the network monitoring tools and technical support services immediately.

Frequently Asked Questions

• What products are covered under the ExtremeWorks Premier Plus service? This service covers various Extreme Networks products as defined in your purchase agreement. Please consult your Extreme Networks representative for specific details.
• What happens if I encounter an issue? You can contact our technical support team at any time for assistance with issues related to your network or Extreme Networks products.
• How often are software updates provided? Software updates and upgrades are part of your service and are provided as needed to ensure your network remains secure and efficient.
• Is there a limit to the number of incidents covered? No, our support service is designed to address an unlimited number of incidents and problems that may arise during the service period.
• Can I upgrade my service plan? Yes, you can discuss upgrading or modifying your service plan with your Extreme Networks representative at any time.