Extreme Networks ExtremeWorks Premier Plus - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Premier Plus - Extended Service is a critical asset for organizations aiming to sustain peak network performance and reliability. This one-year service plan is tailored for businesses that require seamless, uninterrupted service. With 24/7 support at your fingertips, your network infrastructure will be fortified against any operational challenges. The ExtremeWorks Premier Plus service is a comprehensive solution designed to meet the demands of contemporary enterprises.

• 24 x 7 x 4 Hour Service: Experience round-the-clock support with a guaranteed 4-hour response time, ensuring that your network challenges are addressed promptly, minimizing downtime and safeguarding business continuity.
• Service Depot for Quick Resolution: The strategically located service depot provides fast, reliable, and cost-effective responses to all service requests, allowing for expedited turnaround times and efficient handling of technical issues.
• Parts Replacement Service: Enjoy hassle-free parts replacement that shields your organization from unforeseen disruptions. This feature guarantees swift replacement of any failed components, keeping your network running smoothly.
• Enhanced Reliability: Committed to maximizing productivity, this service plan focuses on reliability, providing the assurance that your network infrastructure is managed by experts.
• 1-Year Service Duration: Benefit from a full year of dependable service coverage, allowing you to concentrate on your core business operations without the anxiety of network issues.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 1 Year
• Service Availability: 24/7 Support
• Response Time: 4-Hour
• Advance Parts Replacement Service Location: Service Depot (within 100 miles from customer site)

How to Install

Installing the ExtremeWorks Premier Plus service is straightforward:

1. Contact your Extreme Networks representative or authorized reseller to purchase the service plan.
2. Upon purchase, you will receive your service agreement documentation via email or physical mail.
3. Review the terms to ensure you understand the service coverage and response times.
4. Keep your service agreement documentation accessible for reference when you need to initiate service requests.
5. In case of any issues or required parts replacement, simply contact the support team using the provided contact information.

Frequently Asked Questions

1. What does the 24 x 7 support cover? The 24 x 7 support includes assistance for any technical issues or service requests outside of regular business hours, ensuring your network is continuously monitored and maintained.
2. How quickly can I expect parts replacement? Expect a 4-hour response time for parts replacement if you are located within 100 miles of a service depot, ensuring minimal disruption to your operations.
3. What happens if my network goes down on a weekend? The 24/7 support included ensures that your network issues will be addressed immediately, irrespective of the day or time.
4. Is there a limit on the number of service requests I can make? There is no limit on the number of service requests during the one-year service period. We encourage you to reach out as needed to maintain operational integrity.
5. Can I renew the service after one year? Yes, you can renew the ExtremeWorks Premier Plus service at the end of the one-year term to continue enjoying uninterrupted support and coverage for your network.